Diana Romero
Colorado Springs,CO
Overview
4
4
years of professional experience
Work History
Assembly Line Production Worker
Allegion
Colorado Springs, CO
02.2022 - 02.2025
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Assisted in training new employees on assembly line processes and procedures.
- Inspected and tested final products to verify conformance to established tolerances.
- Completed team production and productivity level reports for management
- Collaborated with team members to complete demanding projects under tight deadlines.
- Supervised team of assembly employees, maintaining safety and cultivating productive atmosphere.
Customer Service Representative
Amazon.Inc
Colorado Springs, CO
01.2021 - 02.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Medical Assistant Certification -
Pima Medical Institute
Colorado Springs, CO08-2025
High School Diploma -
Mitchell High School
Colorado Springs, CO06-2020
Skills
- Attention to detail
- Problem-solving
- Quality control
- Safety procedures
- Verbal communication
- Critical thinking
- Basic math
- Workplace cleanliness
- Reliability and punctuality
- Multitasking and organization
- Reading comprehension
- Quality control analysis
- Scheduling
- Microsoft Excel
- Multi-line phone talent
- Active listening
- Customer service
- Complaint handling
- Relationship building
- Administrative support
Languages
Spanish
Full Professional
Timeline
Assembly Line Production Worker
Allegion
02.2022 - 02.2025
Customer Service Representative
Amazon.Inc
01.2021 - 02.2022
Medical Assistant Certification -
Pima Medical Institute
High School Diploma -
Mitchell High School