Diana Rosado
El Paso,TX
Summary
Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task.
Overview
14
14
years of professional experience
Work History
Document Processor
Randstad
06.2024 - Current
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
Call Center Representative
Anywhereworks Inc
08.2023 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Social Media Agent
247.ai
02.2021 - 02.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Advised customers about new products and assisted customers in determining best Type product for needs.
Fax Processor
Capgemini
10.2020 - 02.2021
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
Medical Assistant/ Front Desk
Harmony Womens Clinic
11.2019 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Center Clerk
ESC Region 19
02.2019 - 12.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Front Desk Receptionist
Center of the Heart
07.2016 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Patient Service Representative
Texas Tech Health Science Center
01.2015 - 02.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
Supervisor
Blockbuster
08.2010 - 11.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
Bachelors - Healthcare Science
DeVry University
Associates - Medical Assistant
Southwest University
12.2019
H.s Diploma -
Andress High School
06.2011
Skills
Adobe Acrobat
Microsoft Office
Document Review
Workflow Management
Typing Speed
Document Scanning
Document organization
Document Management
Languages
Spanish
Native or Bilingual
Timeline
Document Processor
Randstad
06.2024 - Current
Call Center Representative
Anywhereworks Inc
08.2023 - 06.2024
Social Media Agent
247.ai
02.2021 - 02.2023
Fax Processor
Capgemini
10.2020 - 02.2021
Medical Assistant/ Front Desk
Harmony Womens Clinic
11.2019 - 05.2020
Center Clerk
ESC Region 19
02.2019 - 12.2019
Front Desk Receptionist
Center of the Heart
07.2016 - 02.2017
Patient Service Representative
Texas Tech Health Science Center
01.2015 - 02.2016
Supervisor
Blockbuster
08.2010 - 11.2014
Bachelors - Healthcare Science
DeVry University
Associates - Medical Assistant
Southwest University
H.s Diploma -
Andress High School
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