Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Rosales

Summary

A driven and leadership-oriented professional with 3 years experience in retail and customer service and half a year experience in claims adjusting. Demonstrated ability to adapt in various positions and
the perseverance and keenness to acquire new knowledge and skills. Recognized as a
competent and skilled coach who is able to instruct and train individuals.

Overview

2
2
years of professional experience

Work History

Claims Representative

ESIS ( Chubb Company)
Chatsworth, CA
11.2021 - Current
  • investigates, obtains and analyzes pertinent facts and information to determine coverage, loss and liability of claims
  • analyze and determine compensability and settlement of a claim
  • Communicates timely and effectively with claimants, clients attorneys and vendors involved in the claims process
  • Documents and updates claim information accurately, efficiently and in a
    timely manner in accordance with company best practices
    ⦁ Resolves and follows up on issues that pertain to the claim being handled
    ⦁ Revises and rationalizes financial reserves of claims to make sure adequate
    payments are made promptly
    ⦁ Calculates wage statements and lost time information for prompt payments of
    temporary and permanent disabilities
    ⦁ Manages claim recoveries including but not limited to subrogation, social
    security and medicare offsets
  • ⦁ Establishes a working diary system to constantly be proactive and ensure
    prompt disposition on claims being handled
    ⦁ Assists with special projects such as payment submissions, third party
    administrator turnovers and claims closing to achieve and support department goals

Sales Associate

Burbank Pet Plaza
Burbank , Ca
01.2017 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Trusted with keys to open and close store
  • Answered telephone calls to provide store product and services information.

Cashier

SUBWAY®Restaurants
Burbank , CA
11.2014 - 11.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Received merit increase based on communication with customers
  • trusted with keys to open and close store.

Education

High School Diploma -

Burbank Adult School
Burbank, CA

So-Cal, Bankworks Bank Training Program
The Western Bankers Association

Skills

  • Stocking and replenishing
  • Sales trends
  • Excellent people skills
  • Cash Handling
  • Excellent verbal and written skills
    ⦁ Proficient in Enhanced Special Services, Point of Sales System and MS
    Office (Word, Excel, Teams and Outlook)
    ⦁ Working knowledge of ECOS, APOLLO and Tymetrix
    ⦁ Highly skilled with delegating tasks, team building and creating positive
    customer experience
    ⦁ Staff training and development
    ⦁ Excellent memory and attention to details
  • Good Telephone Etiquette

Languages

Spanish
Native or Bilingual

Timeline

Claims Representative

ESIS ( Chubb Company)
11.2021 - Current

Sales Associate

Burbank Pet Plaza
01.2017 - 06.2017

Cashier

SUBWAY®Restaurants
11.2014 - 11.2015

High School Diploma -

Burbank Adult School

So-Cal, Bankworks Bank Training Program

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Diana Rosales