Diana Rose
Washington,MI
Summary
Enthusiastic Patient Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
18
18
years of professional experience
Work History
Patient Coordinator/Sales/General Office Assistant Associate
Together Womens Health
01.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
Sales and Sevices Manager
Ulta Beauty
04.2022 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Team Manager
Kohls, Sephora Beauty
02.2021 - 02.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Attended sales training camp and brought best practices leadership back to company.
- Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
Freelancer
Lancome/Estee Lauder
01.2018 - 01.2021
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Trained new team members to apply best coding best practices and proper use of development tools.
Cosmetics Counter Manager
Macy's
01.2007 - 10.2016
- Implemented visual merchandising strategies to attract customers and showcase top-selling products effectively.
- Collaborated with vendors to secure exclusive products, enhancing the cosmetic counter''s offerings.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the team.
- Resolved customer complaints promptly and professionally, maintaining a positive image of the company despite any issues encountered during their visit.
- Actively participated in ongoing training sessions to remain updated on the latest industry trends, product innovations, and sales techniques relevant to our cosmetics counter operations.
- Increased sales revenue by creating and implementing promotional events and product launches.
- Provided exceptional customer service through attentive listening, genuine interactions, and expert knowledge of products offered at the cosmetics counter.
- Conducted regular team meetings to discuss goals, strategies, and areas of improvement for the cosmetics department.
- Trained new employees on proper makeup application techniques, improving overall team performance.
- Fostered a positive work atmosphere within the team by consistently demonstrating leadership skills while encouraging open communication amongst colleagues.
- Boosted customer satisfaction by providing personalized beauty consultations and product recommendations.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Cosmetology Education
David Pressley Professional School of Cosmetology
Royal Oak, MI10.1983
Skills
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Attention to Detail
- Multitasking ability
- Customer Service
- Organizational Skills
- Patient Care
- Patient documentation
- HIPAA Compliance
- Policy compliance
- Scheduling
- Filing and Recordkeeping
- Proficient in Appointment Plus
Timeline
Patient Coordinator/Sales/General Office Assistant Associate
Together Womens Health
01.2023 - Current
Sales and Sevices Manager
Ulta Beauty
04.2022 - 01.2023
Sales Team Manager
Kohls, Sephora Beauty
02.2021 - 02.2022
Freelancer
Lancome/Estee Lauder
01.2018 - 01.2021
Cosmetics Counter Manager
Macy's
01.2007 - 10.2016
Cosmetology Education
David Pressley Professional School of Cosmetology