Diana Rowe
Catawba,NC
Summary
Proven leader with a track record of enhancing team productivity and performance at Danao Living. Specializes in scope management and fostering client rapport, significantly improving project delivery and stakeholder satisfaction. Excelled in multitasking and conflict resolution, driving operational excellence and strategic initiatives for superior results. Balance of Quality and quantity ,focusing on getting it right the 1st time Before delivering to the customer.
Overview
36
36
years of professional experience
Work History
Manager, Projects
Danao Living
02.2024 - Current
- Successfully managed multiple simultaneous projects through effective time management skills and prioritization techniques.
- Mentored and coached team members, promoting professional growth and skill development.
- Developed strong relationships with stakeholders to ensure alignment of goals and expectations.
- Adapted quickly to shifting priorities while maintaining focus on achieving long-term objectives in a dynamic environment.
- Streamlined project processes by implementing efficient management strategies, leading to improved overall performance.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress, and technical problems.
Manager
Universal Furniture
01.2019 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Managing Director
Lee Industries
07.1988 - 12.2018
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Bandys High School
Catawba, NC06.1988
Skills
- Scheduling and Planning
- Scope Management
- Task Delegation
- Technical understanding
- Project scope
- Project planning and development
- Customer Relations
- Project tracking
- Project evaluation
- Team Bonding
- Performance Improvements
- Productivity Improvement
- Document Management
- Conflict Management
- Inventory Control
- Schedule Management
- Processes and procedures
- Work flow planning
- Coaching and Mentoring
- Project Scheduling
- Advanced problem solving
- Client rapport
- Budget Control
- Presentations
- Root Cause Analysis
- Performance Evaluations
- Cost Control
- Cost reduction and containment
- Procedure Development
- New product introductions strategies
- Lean manufacturing and design
- Startup turnaround strategies
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
It's not about me,it's All about We
It takes a village of people coming together to make the dream work team work.
Timeline
Manager, Projects
Danao Living
02.2024 - Current
Manager
Universal Furniture
01.2019 - 09.2021
Managing Director
Lee Industries
07.1988 - 12.2018
High School Diploma -
Bandys High School
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