Diana Rubio
Fort Worth,TX
Summary
Dedicated professional with strong skills in operational efficiency and team collaboration. Proven ability to enhance workflow and support team goals while ensuring exceptional customer service.
Overview
2
2
Languages
31
31
years of professional experience
Work History
DC Team Member
Covetrus
Ft Worth , Tx
09.2024 - Current
- Facilitated daily operations of veterinary supply distribution to enhance efficiency.
- Supported team members in order fulfillment tasks, ensuring timely deliveries.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to maximize productivity and efficiency.
- Participated in team meetings to identify workflow improvements and updates.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Guided new team members through training materials to ensure effective onboarding.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Sought opportunities to exceed job expectations and improve team outcomes..
- Organized inventory shelves for easy access and maintenance of stock levels.
- Demonstrated commitment by rapidly acquiring necessary skills for the role. to maximize performance.
Office Manager
Ixchel Marie
Shreveport, Louisiana
02.2023 - 12.2023
- Managed daily office operations to ensure a productive work environment.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Implemented office policies to enhance operational efficiency and compliance.
- Managed inventory levels and placed orders for office supplies.
- Ensured adequate office supplies were on hand to support daily operations. and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed filing systems to improve document organization and retrieval.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
Ariat
DC member
Haslet, Texas
10.2020 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team effectiveness.
- Teamed with colleagues to meet project objectives and deadlines, ensuring timely completion of tasks.
- Collaborated with cross-functional teams on projects to meet objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Bookkeeper
Rubio's Tile
Haslet, Texas
01.2002 - 02.2019
- Managed accounts payable and receivable transactions efficiently.
- Processed accounts payable and receivable transactions.
- Processed vendor invoices for tile materials and supplies, ensuring accurate and timely payments.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Prepared payroll for employees, ensuring timely payments.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
- Managed accounting ledgers and recorded journal entries, maintaining organized financial records for businesses.
- Assisted in preparing financial statements for management review.
- Monitored cash flow, preparing reports to inform management of financial status.
Sales Agent
A-Affordable Insurance
Fort Worth, Texas
05.1995 - 02.1999
- Explained policy terms and coverage options to potential customers clearly.
- Educated clients on the benefits of various insurance products offered.
- Assisted clients in selecting appropriate insurance policies for their needs.
- Engaged positively with customers, delivering professional and courteous support for sales and service needs.
- Answered customer inquiries and resolved problems and complaints promptly across in-person, phone, and email channels.
- Resolved customer complaints efficiently, enhancing overall client satisfaction.
- Processed insurance applications and ensured compliance with company standards.
- Improved customer service feedback scores through outstanding service.
- Reviewed client files to gather necessary information for processing requests., recordings, and other documents to obtain information to respond to requests.
Education
High School Diploma -
Garland High School
Garland, TX05-1991
Skills
- Order fulfillment
- Workflow optimization
- Workflow improvement
- Safety compliance
- Employee training
- Training
- Shipping and receiving
- Customer service
- Collaboration
- Team collaboration
- Problem solving
- Complex problem-solving
- Instruction following
- Adaptability
- Physical stamina
- Safety
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
DC Team Member
Covetrus
09.2024 - Current
Office Manager
Ixchel Marie
02.2023 - 12.2023
Ariat
DC member
10.2020 - 10.2022
Bookkeeper
Rubio's Tile
01.2002 - 02.2019
Sales Agent
A-Affordable Insurance
05.1995 - 02.1999
High School Diploma -
Garland High School