Hi, I’m
Diana Ruiz
Chicago,IL
Overview
15
years of professional experience
1
Certification
Work History
Concordia Place
Enrollment Coordinator/Administrative Assistant
11.2024 - Current
Job overview
- Manage reception desk operations, including managing approximately 30 incoming calls, scheduling, and visitor support for school and administrative building.
- Coordinate schedules and manage communication for multiple visitors and staff.
- Create and maintain accurate records for staff and student, streamlining documentation processes of over 160 records.
- Implemented data management systems to track accurate documentation.
- Support leadership with site-wide projects, achieving timely completion of administrative projects.
- Assist in professional development tracking for 60 staff members, aligning with organizational goals.
- Create & assist families with new enrollment process & scheduled on site visits.
- Developed, maintained, and conducted the training of teammates and new employees on enrollment process and best practices.
Concordia Place
Enrollment Coordinator
03.2024 - 11.2024
Job overview
- Implement the full process of recruitment, engagement, and enrollment for new families.
- Developed and maintained relationships with prospective families to enhance engagement and support enrollment efforts.
- Coordinated open house tours to present the program to interested families.
- Guided families through the application process, including coordination with instructors, program leadership, and administration to ensure families have a smooth transition into Concordia.
- Assisted over 80 families in applying and process applications for state childcare assistance program.
- Maintained the enrollment form library to ensure accessible and are continuously reviewed and updated to reflect to our experience, regulatory requirements, and family feedback.
- Developed, maintained, and conducted the training of teammates and new employees on enrollment process and best practices.
- Maintained records, forms, and attendance for licensing and other programs.
- Entered and managed over 160 records in database; ensuring data integrity by regular audits.
- Manage data entry of new enrollment, attendance, waitlist, and transition entries for entire site.
Concordia Place
Receptionist
01.2016 - 03.2024
Job overview
- Managed reception desk operations, including managing approximately 30 incoming calls, scheduling, and visitor support.
- Created and maintained accurate records for over 60 staff files and streamlined documentation processes.
- Supported leadership with site-wide projects, achieving timely completion of administrative initiatives.
- Assisted in professional development tracking for staff, aligning with organizational goals.
- Managed and maintained entry fobs for over 160 families.
Christopher House-Belmont Cragin
Receptionist
01.2011 - 01.2016
Job overview
- Managed reception desk operations, including managing approximately 30 incoming calls, scheduling, and visitor support.
- Processed billing and purchase orders & communicated with over 10 vendors.
- Maintained HR data, ensuring compliance with organizational policies and regulatory standards.
- Organized office supplies and materials, optimizing resource availability for events and daily operations.
- Updated and maintained 60 staff files.
- Processed monthly tuition/billing charges for 140 families.
- Maintained HR data for employees in COPA state database site.
- Updated and maintained professional development for all staff.
- Completed weekly/monthly federal reimbursement reports submitted.
Education
University of Illinois At ChicagoChicago, IL
Bachelors from Interdisciplinary Education in the Arts
01.2023
Wilbur Wright CollegeChicago, IL
Associate of Arts
01.2013
Skills
- Coordination & Data Management
- Organizational skills
- Scheduling & Calendar Management
- Client relationship building
- Cross-functional teamwork
Languages
Spanish
English
Certification
- First Aid/CPR Certified
Software
Abobe Photoshop
Adobe Premiere Pro
Adobe Lightroom
CRM database
Procare database
Office & Google suite
Timeline
Enrollment Coordinator/Administrative Assistant
Concordia Place
11.2024 - Current
Enrollment Coordinator
Concordia Place
03.2024 - 11.2024
Receptionist
Concordia Place
01.2016 - 03.2024
Receptionist
Christopher House-Belmont Cragin
01.2011 - 01.2016
University of Illinois At Chicago
Bachelors from Interdisciplinary Education in the Arts
Wilbur Wright College
Associate of Arts