Diana Russi
Winter Park,FL
Summary
Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Business Assistant
Heartland Dental
Orlando, FL
07.2022 - Current
- Provided administrative support to all departments within the company.
- Updated information on organization website and managed social media accounts by creating posts and interacting with followers.
- Prepared agendas and made arrangements for meetings, conferences, teleconferences.
- Verified patient eligibility for specific treatments based on their dental plan coverage.
- Provided customer service support to answer questions about billing procedures.
- Created invoices for services rendered by dentists, including fees, codes, and modifiers.
- Processed payments received from insurance companies and allocated funds appropriately.
- Participated in continuing education courses related to industry standards for billing practices.
Office Administrator
FBC Mortgage LLC
Longwood, FL
12.2020 - 07.2022
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Minto Communities - Florida
Daytona Beach, FL
12.2017 - 11.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments between clients and customers and internal staff members.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
Associate of Arts -
Seminole State College of Florida
Sanford, FL01-2019
Skills
- Document Management
- Client Relationship Building
- Sales Support
- Payment Processing
- Customer Service
- Decision-Making
- Adaptability
Languages
Spanish
Limited
Timeline
Business Assistant
Heartland Dental
07.2022 - Current
Office Administrator
FBC Mortgage LLC
12.2020 - 07.2022
Administrative Assistant
Minto Communities - Florida
12.2017 - 11.2020
Associate of Arts -
Seminole State College of Florida