Diana Russu
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Manager
Signature Salon
01.2022 - 06.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Private Nanny
Private Household
02.2022 - 05.2022
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
- Encouraged children to be understanding and patient with others.
Manager's Assistant
Vitek
04.2021 - 08.2021
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Communicated with local companies and managed deliveries
- Cleaned and sanitized work area in order to ensure worker safety.
Education
No Degree - Esthetics
Spartanburg Community College
Spartanburg, SC03.2023
High School Diploma -
Penn Foster Career School
Online Education07.2021
Skills
- Inventory Oversight
- Policy Enforcement
- Conflict and Issue Documentation
- Process Improvement
- Customer Service
- Guest Relations
Certification
- Licensed- Esthetics
- Certified- Child Care
Languages
Russian
Native or Bilingual
Timeline
Private Nanny
Private Household
02.2022 - 05.2022
Front Desk Manager
Signature Salon
01.2022 - 06.2022
Manager's Assistant
Vitek
04.2021 - 08.2021
No Degree - Esthetics
Spartanburg Community College
High School Diploma -
Penn Foster Career School