Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
DIANA SAAB

DIANA SAAB

Whippany,NJ

Summary

Experienced professional Bilingual interpreter skilled in seamlessly navigating between languages, ensuring no details are missed. Committed to expanding vocabulary, idiomatic expressions, and cultural understanding. Motivated to embrace new challenges and exhibits exceptional adaptability and interpersonal skills.

Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.

Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Responsible sales coordinator possessing outstanding solicitation, communication and negotiation talents. Skilled at maximizing company revenue and profile through management of projects and staff. Collaborative individual consistently successful in uncovering leads for new business contacts and accounts. .

Overview

21
21
years of professional experience

Work History

Sales Coordinator /International Sales Coordinator

Nourison Industries
Saddle Brook, NJ
02.2021 - Current
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Coordinated travel arrangements for sales representatives as needed.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
  • Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Performed follow-up calls with customers after each sale was completed.
  • Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
  • Assisted in developing new business proposals for potential customers.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
  • Processed orders received from customers within specified timelines.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Coordinated and finalized sales proposals to complete purchases.
  • Supported sales team by delivering current territory sales data and costing information.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Built lasting client relationships by organizing and planning sales events.
  • Developed and implemented international sales strategies to increase market share.
  • Conducted research on potential markets for international business expansion.
  • Created and maintained detailed records of all international sales activities, including customer orders and shipping information.
  • Negotiated terms of sale agreements with overseas customers.
  • Organized trade shows and other promotional events to promote company products internationally.
  • Collaborated with logistics teams to ensure timely delivery of goods according to customer requirements.
  • Ensured compliance with local laws and regulations pertaining to export and import activities.
  • Responded promptly to inquiries from government agencies regarding import and export issues.

Store Manager

Crucian Gold
St. Croix, US Virgisn Islands
10.2017 - 09.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Supervisor

Hotel Buccaneer
St. Croix , US Virgin Islands
01.2016 - 01.2017
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Executive Assistant

CORFI COLOMBIANA
CALI, COLOMBIA
01.2004 - 01.2006
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.

Education

Bachelor of Arts -

CORFI COLOMBIANA
CALI, COLOMBIA

Skills

  • Proposal Development
  • Customer Communication
  • Sales Reporting
  • Sales expertise
  • Sales Strategies
  • Prospecting skills
  • Cold calling expertise
  • Schedule Management
  • Recordkeeping
  • Customer engagement and support
  • Analytical Thinking
  • Upselling

Languages

Spanish
Native/ Bilingual

Affiliations

  • Fashion stylist
  • Jewelry Designer
  • Mother to special needs Child

References

References available upon request.

Timeline

Sales Coordinator /International Sales Coordinator

Nourison Industries
02.2021 - Current

Store Manager

Crucian Gold
10.2017 - 09.2020

Supervisor

Hotel Buccaneer
01.2016 - 01.2017

Executive Assistant

CORFI COLOMBIANA
01.2004 - 01.2006

Bachelor of Arts -

CORFI COLOMBIANA

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DIANA SAAB