DIANA SAAVEDRA
HOUSTON,TX
Summary
Hard-working employee with knowledge of buyer awareness, credit operations and distribution management. Frequently praised for creative thinking by my peers, I can be relied upon to help your company achieve its goals. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Texas Children Hospital
Houston, TX
04.2023 - Current
- Obtained necessary signatures for privacy laws and consent for treatment.
- Answered phones promptly in a professional manner.
- Stayed current on community-based resources and services useful to patients.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Counseled patients on potential financial liabilities and payment requirements.
- Greeted patients and visitors in a courteous and professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
WOMEN'S SERVICE RETAIL ASSOCIATE
TEXAS CHILDREN'S HOSPITAL
HOUSTON, TX
02.2022 - 04.2022
- Escalated complex customer issues to manager for quick remediation
- Built and maintained customer base through promotional invitations and store events
- Performed upkeep and optimization of store to maintain pleasant shopping atmosphere
- Opened cash register at beginning of day and reconciled at closing, driving store operating procedures
- Greeted customers and engaged in conversation to assess needs
- Used POS system to process sales and refund transactions.
- Organized backroom storage areas for efficient access to merchandise.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
SEASONAL OFFICE ASSOCIATE
HELZBERG DIAMONDS
HOUSTON, TX
09.2021 - 01.2022
- Scheduled appointments, and maintaining calendars for personnel
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Leveraged financial software to assist with accounting tasks
- Composed letters and other correspondence, fostering external communications on behalf of leadership
- Sorted and indexed correspondence, setting up and maintaining specialized filing systems
- Improved workflow and created efficiencies using automated systems and technology
- Greeted visitors upon arrival and directed guests to appropriate facility locations.
SALES ASSOCIATE
BATH AND BODY WORKS
11.2020 - 09.2021
- Engaged with guests to understand and anticipate customer service needs
- Drove sales through customer relationship building and suggestive selling techniques
- Introduced promotions and sale opportunities, enticing customers
- Operated cash register and POS to process sales transactions and handle payments
- Promoted visual presentation standards by keeping store replenished
- Followed checklist to complete retail store opening and closing activities
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Education
HIGH SCHOOL DIPLOMA -
DOBIE HIGH SCHOOL
01.2020
Skills
- Excellent Written and Verbal Communication
- Cash Register Operations
- Scheduling Flexibility
- Computer Proficiency and Microsoft Office
- Appointment Scheduling
- Pre-Admission Requests
- HIPAA Compliance
- Registration and Admissions
- Scheduling Diagnostic Procedures
- Building Customer Loyalty
- Customer Traffic Management
- Bank deposits
- Customer assistance
- Microsoft access
- Bilingual (Spanish)
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Representative
Texas Children Hospital
04.2023 - Current
WOMEN'S SERVICE RETAIL ASSOCIATE
TEXAS CHILDREN'S HOSPITAL
02.2022 - 04.2022
SEASONAL OFFICE ASSOCIATE
HELZBERG DIAMONDS
09.2021 - 01.2022
SALES ASSOCIATE
BATH AND BODY WORKS
11.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
DOBIE HIGH SCHOOL