Diana Sabio
Tampa
Summary
Dynamic medical receptionist with extensive experience at Bayside Pediatrics, adept at patient scheduling and electronic health records management. Proven ability to enhance workflow efficiency and maintain confidentiality compliance. Strong communication skills and a commitment to exceptional customer service ensure a positive patient experience and effective conflict resolution.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Allergy , Asthma and immunology
Tampa
11.2024 - Current
- Maintained confidentiality of patient information according to HIPAA regulations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scanned medical records and uploaded them to the patients accounts.
Senior Medical Receptionist
Bayside Pediatrics
Tampa
08.2020 - 08.2024
- Scheduled follow-up appointments for patients as needed using an EHR system or practice management software program.
- Ensured that all patient information was kept confidential at all times in accordance with HIPAA regulations.
- Routed laboratory or diagnostic results to appropriate staff.
- Adhered strictly to safety protocols while performing duties within the clinic environment.
- Prepared charts for upcoming appointments according to established procedures.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Gathered, transcribed, and typed medical information into charts.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Customer Service Representative
CGS
Tampa
10.2015 - 11.2019
- Oversaw warranty counseling process to manage expense controls.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Applied Science - Surgical Technician
Concorde Career College
Tampa, FL06-2018
High School Diploma -
D.W Waters Career Center
06-2011
Skills
- Patient scheduling
- Electronic health records
- Medical billing
- Insurance verification
- Data entry
- Customer service
- Confidentiality compliance
- Appointment management
- Conflict resolution
- Payment processing
- Communication skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Receptionist
Allergy , Asthma and immunology
11.2024 - Current
Senior Medical Receptionist
Bayside Pediatrics
08.2020 - 08.2024
Customer Service Representative
CGS
10.2015 - 11.2019
Associate of Applied Science - Surgical Technician
Concorde Career College
High School Diploma -
D.W Waters Career Center
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