Diana Salas
Phoenix,AZ
Summary
A dependable and outcome-driven professional seeking an exciting career opportunity to apply my extensive training and expertise in the fields of mortgage and real estate, while adding value to the success of a dynamic team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Loan Officer
Fairway Independent Mortgage Company - The Burr Team
Phoenix, AZ
07.2020 - 05.2022
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Delivered high levels of customer service to facilitate smooth processes.
Loan Officer
Cross Country Mortgage - Lizy Hoeffer Team
Phoenix, AZ
01.2020 - 06.2020
- Cultivated potential leads from realtor referrals, managed client database, and conducted thorough application processes, including credit analysis and document review.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
Director of Operations
ES Realty
Phoenix, AZ
08.2016 - 01.2020
- Oversaw and managed residential real estate brokerage operations, including pipeline reports and purchase contract oversight to ensure efficient recordkeeping and compliance.
- Created policies and procedures for improved workflow processes.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
Assistant Branch Manager
Chase Bank
01.2004 - 09.2007
- Enforce bank regulations and oversee bank security measures
- Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels
- Work to gain and retain customers by maintaining high standards of customer service.
Education
Andress High School Diploma -
01.2001
Skills
- Spanish Fluency
- Teachable
- Excellent communicator
- Team Player
- Credit analysis
- Attentive to detail
- Customer Relationships
- Document Review
- Salesforce
- Big Purple Dot
Certification
Mortgage Loan Originator, Arizona NMLS #1617885
Timeline
Loan Officer
Fairway Independent Mortgage Company - The Burr Team
07.2020 - 05.2022
Loan Officer
Cross Country Mortgage - Lizy Hoeffer Team
01.2020 - 06.2020
Director of Operations
ES Realty
08.2016 - 01.2020
Assistant Branch Manager
Chase Bank
01.2004 - 09.2007
Andress High School Diploma -
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