Diana Salazar
Lancaster,TX
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Neilson Marketing Services. Proven track record in customer service excellence and teamwork, adept at managing high call volumes and resolving complex issues. Recognized for enhancing operational efficiency and maintaining high standards of quality and client satisfaction.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
15
15
years of professional experience
Work History
Callcenter
Neilson Marketing Services
Dallas Tx
12.2023 - 06.2025
- Managed high call volumes while maintaining quality standards and customer satisfaction.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Warehouse Worker
Verizon Warehouse
Euless, TX
11.2021 - 09.2023
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Custodian
Southwest Airlines
Dallas Tx
05.2019 - 10.2021
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Assisted with inventory management of cleaning supplies and tools.
- Conducted routine inspections to identify maintenance needs and hazards.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Reported damages and hazardous conditions to management for further action.
Warehouse Worker
P&G Warehouse
Wilmer, TX
04.2016 - 05.2018
- Streamlined administrative processes to improve workflow efficiency and productivity.
- Developed proficiency in office software tools for data entry and reporting tasks.
- Conducted research to gather relevant information for ongoing projects and presentations.
- Engaged in continuous learning to enhance skills and adapt to evolving role responsibilities.
- Assisted in loading and unloading shipments, ensuring timely processing of orders.
- Collaborated with team members to optimize workflow and enhance productivity levels.
- Monitored stock levels and reported discrepancies to management for resolution and restocking needs.
- Loaded, unloaded, and moved material to and from storage and production areas
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Manager's Assistant
Tacobell
Lancaster Tx
01.2010 - 03.2016
- Assisted in daily operations by managing schedules and coordinating meetings.
- Maintained organized files and documentation to support efficient information retrieval.
- Supported project management by tracking deadlines and delivering timely updates.
- Communicated effectively with team members to facilitate collaboration on tasks.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
Education
High School Diploma -
Wilmer Hutchins High School
Hutchins, TX08.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
Languages
Spanish/English
Native or Bilingual
Timeline
Callcenter
Neilson Marketing Services
12.2023 - 06.2025
Warehouse Worker
Verizon Warehouse
11.2021 - 09.2023
Custodian
Southwest Airlines
05.2019 - 10.2021
Warehouse Worker
P&G Warehouse
04.2016 - 05.2018
Manager's Assistant
Tacobell
01.2010 - 03.2016
High School Diploma -
Wilmer Hutchins High School