Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Diana Salgado Viveros

Dallas,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

CH&T Kitchen
Dallas
01.2023 - 06.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Shipping and Receiving Clerk

Quality Sausage Company
Dallas, TX
04.2020 - 12.2022
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Coordinated with vendors on shipping schedules and backorders.
  • Operated computers to access information related to shipping activities.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Reviewed customer orders for accuracy prior to shipping goods out of the facility.
  • Processed returns efficiently according to company policies and procedures.
  • Managed hazardous material documentation requirements when preparing orders for shipment.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Obtained required documentation to process shipments and support movement.
  • Organized deliveries by sorting and stocking receivables
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Prepared documentation to track and report on damaged or missing items.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Server

Zaguán Café
Dallas
03.2018 - 04.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Tax Preparer

Andreas Income Tax
Dallas, TX
02.2013 - 03.2018
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Compiled data from clients to accurately complete tax forms.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Maintained accurate records of all client transactions and filings.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.

Server

Veracruz Cafe
Dallas, TX
01.2009 - 07.2017
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.

Education

Some College (No Degree) -

Mountain View College
Dallas, TX

Skills

  • Information Security
  • Quality Assurance
  • Sales Promotion
  • Research ability
  • Work Prioritization
  • Proficient in [Software]
  • New Hire Training
  • Customer Relations
  • [Software] proficiency or [Type] software proficiency
  • Product Knowledge
  • Cross-Functional Collaboration
  • Problem-Solving
  • Focused on customer satisfaction
  • Continuous Improvement
  • Decision-Making
  • Persuasive
  • Client relations and retention
  • Sales proficiency
  • Skilled multi-tasker
  • Positive and Constructive Feedback
  • Customer-focused
  • Relationship Building
  • Customer Service

Timeline

Customer Service Manager

CH&T Kitchen
01.2023 - 06.2024

Shipping and Receiving Clerk

Quality Sausage Company
04.2020 - 12.2022

Server

Zaguán Café
03.2018 - 04.2020

Tax Preparer

Andreas Income Tax
02.2013 - 03.2018

Server

Veracruz Cafe
01.2009 - 07.2017

Some College (No Degree) -

Mountain View College

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Diana Salgado Viveros