Diana Sanabria
Plano,USA
Summary
Results-driven Office Manager with a strong background in business process integration, financial management, and system implementation. Skilled in optimizing operations, enhancing efficiency, and ensuring compliance with global standards. Dedicated to continuous improvement, strategic decision-making, and fostering a collaborative work environment to drive organizational success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Office Manager
HBC Electric INC
Elizabeth, NJ
03.2022 - Current
- Oversee financial operations, including accounts payable, accounts receivable, and payroll
- Manage office correspondence, resolve inquiries, and handle customer complaints
- Process invoices and maintain office budgets for operational efficiency
- Support HR and finance functions by ensuring accurate record-keeping of personnel and financial documents
- Ensure compliance with tax regulations and facilitate timely payments
Business Change Manager
DSV Air & Sea SAS
Colombia
06.2020 - 09.2021
- Led the implementation and training of Colombian users in CargoWiseOne, focusing on Ocean Freight operations
- Integrated legacy processes from Panalpina into the existing DSV operational framework to improve efficiency
- Assessed and optimized system usage to ensure teams maximized CargoWiseOne’s capabilities
- Developed and standardized business processes to enhance productivity and maintain compliance
- Provided strategic guidance on process improvements and operational efficiencies
Ocean Freight Business Process & Training Manager
Panalpina S.A.
Colombia & Ecuador
01.2015 - 05.2020
- Analyzed and refined business processes to improve operational efficiency and reduce cycle times
- Ensured system users fully utilized digital tools to streamline daily operations
- Led training initiatives to enhance workforce proficiency and process adherence
- Established quality control measures to ensure high data accuracy and regulatory compliance
- Acted as a key liaison between business teams and IT to drive system improvements
Key User Operations Manager
Panalpina S.A.
Colombia & Ecuador
01.2014 - 12.2015
- Provided frontline operational support and training for system users
- Ensured compliance with internal business processes and data quality standards
- Developed and conducted training programs to enhance operational efficiency and system utilization
- Monitored key performance indicators (KPIs) to drive process improvements and enhance data accuracy
Education
Bachelor’s Degree - International Trade and Business
Universidad Jorge Tadeo Lozano
Colombia02.2009
Integral Internal Auditor Certification - Automation Engineering
SGS Colombia S.A
ColombiaSome College (No Degree) -
Universidad De La Salle
ColombiaSkills
- Financial Management & Tax Compliance
- Business Process Optimization & System Integration
- Office Administration & Budgeting
- Training & Workforce Development
- Microsoft Office (Advanced)
- Data Analysis & Performance Reporting
- Negotiation & Strategic Communication
- Project Management & Process Standardization
- Team Leadership & Operational Efficiency
- Team leadership
- Problem solving
- Project management
Languages
- English: Advanced
- Spanish: Native
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Manager
HBC Electric INC
03.2022 - Current
Business Change Manager
DSV Air & Sea SAS
06.2020 - 09.2021
Ocean Freight Business Process & Training Manager
Panalpina S.A.
01.2015 - 05.2020
Key User Operations Manager
Panalpina S.A.
01.2014 - 12.2015
Bachelor’s Degree - International Trade and Business
Universidad Jorge Tadeo Lozano
Integral Internal Auditor Certification - Automation Engineering
SGS Colombia S.A
Some College (No Degree) -
Universidad De La Salle
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