Diana Sanchez
A/R & Office Manager
Las Vegas,NV
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
1
1
Language
Work History
Accounts Receivables Manager/ Office Manager
BT Supplies West, Inc
Henderson, NV
10.2019 - 07.2023
- Responsible for collecting all payments on behalf of BT Supplies West Inc
- While processing, reconciling, billing and posting payments to customers ledger
- Monitored over 1,000 customer accounts including casinos, restaurants, stadiums and small businesses while generating statements and resolving customer billing disputes
- Maintained detailed excel sheets in order to generate monthly reports that accurately tracked delinquent customers
- Resolved a backlog of overdue payments from 2019 with a success rate of 70% reduction and a 20% increase in on-time payments.
Administrative Assistant
Chelten House Products, Inc
N. Las Vegas, NV
01.2019 - 07.2019
- VP of Operations
- Directed visitors appropriately, to include communication of confidentiality requirements and safety requirements when entering the premises
- Answered, screened and directed phone calls
- Ordered and maintained inventory of general office/janitorial supplies
- Acted as a resource to employees for general inquiries, escalates any time-sensitive issues to the HR Manager
- Prepared correspondence, made photocopies, scans, faxes and performed other clerical functions including filing
- Engaged in and supported coordination of employee engagement activities including special occasion and holiday events, recognition events, employee communication campaigns, and wellness initiatives.
Inside Sales Representative
AUI Fine Foods
Gaithersburg, MD
11.2017 - 09.2018
- Generated revenue by taking control of 800 East Coast and West Coast accounts for AUI Fine Foods
- Increased revenue by taking over all bilingual accounts
- Excelled in developing meaningful connections and rapport with new and existing customers while exceeding sales quotas
- Made outbound calls daily as well as taking inbound calls
- Created a bilingual cheat sheet for team members for all catalog products and descriptions to further ensure no leads or current customers were lost to a competitor
- Maintained a detailed excel sheet for all 800 customers to ensure all needs were being met while keeping track of conversations and back orders that were reported to the purchasing department weekly.
Inside Sales Coordinator
US Foods
N. Las Vegas, NV
10.2014 - 05.2017
- Assisted 2 territory managers and their customers to sell, give administrative support, and resolving questions/requests/ issues in a timely manner by utilizing detailed knowledge of US Foods products, systems and tools
- I served as a primary liaison between customers, territory managers, district managers and product sales support
- Utilized Sales Force to ensure all customer orders, new requests and needs were being met in a timely manner to enforce a stronger rapport
- Communicated with casinos, restaurants, purchasing department and internal managers new products, safety recalls
- Provided suggestions and/or substitutions for out-of-stock items in order to save the sale and build a stronger rapport with customers.
Customer Service Representative
Chefs Warehouse
Las Vegas, NV
12.2012 - 08.2014
- Assisted all inside and outside sales teams in addressing out of stock items, irregularities with product, reporting inaccurate prices and handling all safety recalls and discontinued products
- Attended weekly inside/outside sales meetings to review new and discontinued products in order to keep the customers informed
- Provided back up vacation coverage for the sales team and assisted with workload of fellow team members when absent
- Assisted with processing special orders and price lists
- Answered incoming calls while making outbound calls to ensure customers were informed of out-of-stock items and suggested substitutions
- Provided statements and past due invoices while keeping track of all delinquent accounts
- Served as a liaison for the bid and purchasing departments to ensure the customer was up to date on prices, special and custom orders.
Customer Service Representative
Bake Mark USA
N. Las Vegas, NV
03.2012 - 12.2012
- Assisted with incoming customer calls to take orders, questions and concerns regarding product, payment, pricing, Safety Data Sheets, out of stock items, special and custom orders
- Processed invoices, statements and credit memos
- Assisted warehouse with will call and walk ins while maintaining a visitor log and all cash, check and credit card transactions
- Assisted the general manager with monthly audits and collections
- Provided bilingual assistance via email, in person and over the phone
- Assisted the purchasing department with product ordering and tracking
- Participated in sample processing for new and existing customers to increase revenue
- Assisted the warehouse manager to ensure stock quantities were correct and adjusted quantities as necessary in the Bake Marks private system
- Assisted sales teams with bilingual cold calling potential customers who have had no prior contact in attempt to generate new business.
Education
Business Management, Accounting & Taxation
National Hispanic University, Southern NV
Skills
Accounts RECEIVABLES –undefined
Timeline
Accounts Receivables Manager/ Office Manager
BT Supplies West, Inc
10.2019 - 07.2023
Administrative Assistant
Chelten House Products, Inc
01.2019 - 07.2019
Inside Sales Representative
AUI Fine Foods
11.2017 - 09.2018
Inside Sales Coordinator
US Foods
10.2014 - 05.2017
Customer Service Representative
Chefs Warehouse
12.2012 - 08.2014
Customer Service Representative
Bake Mark USA
03.2012 - 12.2012
Business Management, Accounting & Taxation
National Hispanic University, Southern NV