Diana Sanchez
Miami,FL
Summary
Motivated and reliable, with the ability to adapt quickly, manage responsibilities efficiently, and maintain a positive, professional attitude in dynamic work settings. Committed to support team goals through effective communication, organization and attention to detail.
Overview
4
4
years of professional experience
Work History
Royalty Claims Costumer Service
Public Adjusters
02.2024 - 05.2025
- Empathetic and patient with clients dealing with property loss
- Skilled in handling emotional or distressed callers professionally
- Knowledge of insurance claim processes and timelines
- Organized with client files, claim status updates, and follow-ups
- Quick problem-solving under pressure
- Detail-oriented when gathering documentation and verifying information
- Professional and courteous phone and email etiquette
- Trustworthy and respectful with sensitive client information
Receptionist
Legal Firm / Law Office
07.2021 - 01.2024
- Skilled in managing high volume of paperwork and correspondence
- Knowledge of legal terminology and procedures
- Legal document preparation and formatting
- Maintains strict confidentiality and discretion
- Calendar and deadline management
- Efficient case file management and organization
Supervisor [Customer Service]
Roche Consulting Sales&Training
02.2022 - 03.2023
- Maintained exceptional customer service standards throughout every shift.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Became Supervisor after 2 years in the company.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Nursing Assistant
Cambridge College of Healthcare & Technology
05.2025
High School Diploma - undefined
Green Springs High School
Miami, FL06.2021
Skills
- Reliable and punctual
- Flexible and open to Feedback
- Strong time management
- Problem-Solving
- Multitasking efficiently
- Managing appointments and schedules
- Prioritizing tasks
- Attention to details
- Handling complaints diplomatically
- Familiarity with Microsoft Office or Google Workspace
- Phone and Email handling systems
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Royalty Claims Costumer Service
Public Adjusters
02.2024 - 05.2025
Supervisor [Customer Service]
Roche Consulting Sales&Training
02.2022 - 03.2023
Receptionist
Legal Firm / Law Office
07.2021 - 01.2024
High School Diploma - undefined
Green Springs High School
Nursing Assistant
Cambridge College of Healthcare & Technology
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