Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANA SANCHEZ MERCHAN

Summary

Dynamic leader with a proven track record at Tates Bakeshop, excelling in systems optimization and team motivation. Enhanced client satisfaction and retention as an Account Manager at Inversiones Gabra SAS, effectively managing multiple accounts and training staff. Committed to driving performance and delivering tailored solutions that meet client needs.

Overview

16
16
years of professional experience

Work History

Leader

Tates Bakeshop
New York
07.2021 - Current
  • Prepared documents and managed systems for seamless operations.
  • Packaged products efficiently for processing or shipment.
  • Led team to ensure optimal performance and productivity.

Account Manager

Inversiones Gabra SAS
01.2010 - 03.2021
  • Oversaw client accounts to enhance satisfaction and retention rates.
  • Acted as primary contact for addressing client concerns and needs.
  • Trained junior staff on account management best practices and tools.
  • Onboarded new team members to facilitate smooth integration into organization.
  • Collaborated with teams to deliver tailored solutions for clients.
  • Managed multiple accounts concurrently while adhering to deadlines.
  • Ensured timely payments and minimized bad debts for assigned account receivables.

Education

Bachelor of Accountancy -

University Francisco De Paula Santander
Colombia
07-2008

High School Diploma -

Colegio Departental Once De Noviembre
Colombia
11-1994

Skills

  • Systems optimization
  • Team leadership
  • Performance evaluation
  • Client relationship management
  • Account retention strategies
  • Equipment troubleshooting
  • Decision making
  • Motivating teams
  • Goal oriented

Timeline

Leader

Tates Bakeshop
07.2021 - Current

Account Manager

Inversiones Gabra SAS
01.2010 - 03.2021

Bachelor of Accountancy -

University Francisco De Paula Santander

High School Diploma -

Colegio Departental Once De Noviembre
DIANA SANCHEZ MERCHAN