Diana Sandoval
Houston,TX
Summary
Accomplished Quality Control Manager at Integrity Packaging, adept in quality assurance and staff training, significantly enhancing product quality and team performance. Leveraged strong customer service focus and health and safety compliance skills across roles, achieving notable efficiency improvements and waste reduction. Expert in employee motivation and task delegation, driving results and fostering a culture of excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Cleaning Supervisor
George Bush Intercontinental Airport
05.2023 - 12.2023
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
Cleaning Crew Manager
AMAZON WAREHOUSE - KBS CLEANING COMPANY
05.2020 - 12.2022
- Developed strong relationships with clients through excellent customer service and timely responses to inquiries.
- Organized regular team meetings to discuss progress, address concerns, and celebrate successes as a unified group.
- Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
- Implemented eco-friendly practices, reducing waste and promoting sustainability in all cleaning operations.
- Established safety protocols for the use of chemicals and equipment, reducing workplace accidents.
- Increased efficiency by assigning specific tasks based on individual strengths and skills among the crew members.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
Shipping and Receiving Technician
Walmart
04.2019 - 03.2020
- Minimized product damage during transit by training staff on proper packing techniques and materials usage.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free working environment for all employees.
- Expedited order fulfillment through efficient picking, packing, and shipping processes in line with company standards.
- Optimized warehouse space utilization by reorganizing storage areas for easy access and retrieval of products.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Sorted and delivered materials to different work areas and staff.
Kitchen Staff Member
Klein ISD
08.2017 - 05.2019
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
Quality Control Manager
Integrity Packaging
03.2002 - 12.2016
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Initiated corrective actions when necessary, addressing product or process issues promptly to minimize impact on operations.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
Education
HIGH SCHOOL DIPLOMA -
ESCUELA TECNICA NUMERO 49
MIGUEL ALEMAN, MEXICO1988
Skills
- Workload prioritization
- Health and safety
- Waste disposal
- Employee Motivation
- Task Delegation
- Customer Service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Training and mentoring
- Staff Training and Development
- Health and safety compliance
- Quality improvements
- Quality Assurance
- Performance Improvements
Timeline
Cleaning Supervisor
George Bush Intercontinental Airport
05.2023 - 12.2023
Cleaning Crew Manager
AMAZON WAREHOUSE - KBS CLEANING COMPANY
05.2020 - 12.2022
Shipping and Receiving Technician
Walmart
04.2019 - 03.2020
Kitchen Staff Member
Klein ISD
08.2017 - 05.2019
Quality Control Manager
Integrity Packaging
03.2002 - 12.2016
HIGH SCHOOL DIPLOMA -
ESCUELA TECNICA NUMERO 49
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