Diana Santos Diaz
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
MURALIST
Groundswell Community Mural Project
06.2019
- Drew outlines and designed creative characters to appear in various murals
- Created concept designs and sketches to develop images and scenes
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones
- Drew illustrations and concepts for visualization, presentation and development purposes
- Used painting skills to complete various major and minor exterior and interior painting jobs
- Contributed to creative process through original ideas and inspiration
- Set up grids for public paintings and organized area to allow for best traffic flow
- Implemented artistic vision to give art purpose and meaning.
YMCA COUNSELOR
YMCA Of Northwest North Carolina
05.2018 - 08.2019
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention
- Worked with children of varying age, interest, skill, and developmental levels
- Implemented and developed programs to promote physical fitness, teamwork and healthy living
- Prepared reports for management regarding status and progress of recreational activities
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Collaborated with other recreation staff in developing new recreational activities
- Factored-in abilities, needs and interests of participants in development of events and programs
- Kept athletic and games equipment and facilities organized and maintained
- Assisted in preparing meals and snacks to provide nutritional needs to campers
- Documented activities, injuries and accidents to inform parents and maintain consistent records
- Implemented rules and regulations to enforce discipline and compliance
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
PACKER ASSOCIATE
Dewey's Bakery
09.2019 - 11.2020
- Utilized adhesive labels and other materials to package items
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor
- Measured quantity, weight and dimensions to determine cost of shipping
- Secured items for storage or shipment
- Assembled boxes, cartons and containers to package items
- Inspected items to identify discrepancies and damages and reported to supervisor
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards
- Placed items into bags, boxes or other containers
- Re-packaged damaged or incorrectly packaged items
- Trained new employees on proper packing and labeling techniques and to apply best practices
- Inspected items for defects and damage
- Complied with safety, health, and environmental regulations as prescribed by law
- Cleaned and maintained production area and equipment.
NIGHT SHIFT SUPERVISOR
Dewey's Bakery
11.2020 - 08.2022
- Assisted customers with complaints, questions and concerns
- Monitored daily and weekly key performance indicators to maintain on-track status
- Trained staff members to perform inventory management, customer service and maintenance
- Created and implemented strategies for improving operational efficiency and accuracy
- Observed each team member to carry out duties and provided constructive criticism
- Coordinated project workflows for departments
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Troubleshot equipment to reduce service calls and downtime
- Upheld federal safety standards and environmental disposal protocols
- Assigned each member on team with specific daily tasks and responsibilities
- Collaborated with other leaders and executives to direct workflow and support operations
- Compiled reports on production shortfalls, accidents and equipment problems
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
- Supervised ongoing daily production phases
- Managed staff hiring, training and supervision.
Store Staff Member
Omosubi Gonbei
08.2023 - 11.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Learned other teammates' work tasks to train as backup.
- Cleaned and maintained work areas, equipment and utensils.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted guests pleasantly and answered menu questions.
- Managed multiple tasks in high-volume environment.
- Demonstrated knowledge and applied proper food handling standards.
- Provided information regarding promotions and menu items.
- Set up advertising signs and displays on shelves, counters and tables
Barista
Le Café Coffee
12.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas
Education
Visual And Performing Arts -
Brooklyn High School Of The Arts
Brooklyn, NYEnglish -
Parkland High School
Winston-Salem, NC08.2017
Skills
- Supervision
- Strategic Decision-Making
- Continuous Improvement Projects
- Staff Supervision
- Oversee Safety
- Training
- Disciplinary Action
- Conflict Resolution Tactics
- Sanitation Standards
- Coaching and Training
- Equipment Safety
- Duty Assignments
- Hiring and Training
- Equipment Inspection
- Health Code Requirements
- Handle Materials
- Risk Management
- Shift Checklists
- Effective communication abilities
- Customer service excellence
- Adaptability and flexibility
- Active listening
- Teamwork and collaboration
- Multitasking capabilities
Languages
English
Spanish
Timeline
Barista
Le Café Coffee
12.2023 - Current
Store Staff Member
Omosubi Gonbei
08.2023 - 11.2023
NIGHT SHIFT SUPERVISOR
Dewey's Bakery
11.2020 - 08.2022
PACKER ASSOCIATE
Dewey's Bakery
09.2019 - 11.2020
MURALIST
Groundswell Community Mural Project
06.2019
YMCA COUNSELOR
YMCA Of Northwest North Carolina
05.2018 - 08.2019
Visual And Performing Arts -
Brooklyn High School Of The Arts
English -
Parkland High School
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