Diana Sarkisian
Portland,OR
Summary
To gain employment that would allow me to use my skills in customer service, gain experience in the retail field and to have the opportunity for personal growth.
Overview
13
13
years of professional experience
Work History
Certified Personal and Group Trainer
Fitness Ventures
07.2025 - Current
- Created structured and innovative fitness programs to be executed in small to large group atmospheres. Led weekly classes for up to 25 individuals with consistent participation and positive feedback. Planned and executed group fitness sessions with warm-ups and cool-downs.
- Created comprehensive training programs tailored to diverse client requirements.
- Assessed training needs through performance evaluations and feedback collection from participants.
- Evaluated the effectiveness of training programs using various assessment tools, refining content as needed for maximum impact.
Restaurant Owner
Amara Gelato, Amara Gelato LLC
06.2022 - 09.2024
- Sole owner of an Artisanal Italian Gelato and Crepe Cafe. Profitable establishment with 4.7 stars and over 200 reviews in Google.
- Recruited, hired, and trained staff to fill vacancies.
- Set employee schedules and monitored food quality and service performance.
- Effectively managed payroll responsibilities while promoting cost-effective staffing practices across all shifts.
- Analyzed customer feedback to refine menu offerings and improve dining experience.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Verified prepared food met standards for quality and quantity before serving to customers. Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Restaurant Owner
Perfect Grind, LLC
01.2023 - 02.2024
- Located in the Midland Park Mall, obtained a Coffee and Gelato kiosk for a 1 year lease period.
- Set the tone for a high-performance serving experience. Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Optimized menu offerings based on market analysis leading to increased popularity among target demographics.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kiosk cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Manager's Assistant
RCI Hospitality Holdings Inc.
05.2021 - 06.2022
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Contributed to a positive work environment and promoted open communication among the management members, servers and bartenders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Monitored cash intake and deposit records.
- Supervised day-to-day operations. Completed weekly inventory counts to verify stock levels of liquor and beer.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Sales Representative
Edge Specialty Services
02.2020 - 04.2021
- Primarily responsible for maintaining and expanding the business relationship with current and prospective clients. Represent the entire range of the mobile high pressure washing down equipment.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Business Development/Sales
IBEX Drilling Solutions
07.2017 - 03.2019
- Business Development/Sales with fully remote work location and commission based pay.
- Generated a customer base, contacted potential clients and set up meetings, seek and identified business opportunities by communicating with customers, and networking at industry sponsored events.
- Attended conferences related to industry knowledge updates which helped in staying updated on the emerging market trends.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Pipeline Laborer
B&G Oilfield Services
05.2016 - 03.2017
- Performed general labor and supported oilfield operations such as Sand Blasting, Fusing Pipe, Bolt-Ups, Torque Procedures, Buffing, Heavy Equipment transfer, Greasing Equipment & Preparing of HSE related documentation & JSA’s.
- Basic knowledge of using heavy equipment such as Skid-steer and a Forklift, hand tools and power tools.
- Assisted in installing and repairing piping, valves, pumps and pipelines.
- Collaborated with team members to troubleshoot and resolve operational issues
- Followed correct reporting procedures for safety concerns and incidents.
Leasing Professional
Greystar Management Services
04.2015 - 03.2016
- Responsible for performing contract deals and all leasing activities by: greeting and qualifying potential residents, conducting community tours, inspecting apartments and ensuring apartments are in move-in ready condition, processing applications, credit screening and checking criminal background, preparing the lease move-in packages, providing resident satisfaction throughout the term of the lease, and preparing lease renewal letters and package deals for residents.
Waitress
Williston Brewing Company
06.2014 - 04.2015
- Work as a part-time waitress. Responsible for maintaining an accurate money drawer, obtaining accurate food and drinks orders, up-selling and ensuring overall guest satisfaction.
Sales Person/Sales Manager
Amedia Industry
07.2012 - 05.2014
- Sales Person in the beginning, then a Sales Manager for a second party company that was representing one of the largest cell phone providers in Russia. My benefit package was directly tied to my ability to increase customer base.
Cashier
Newtown Smoke Shop
05.2013 - 10.2013
- Began employment as a cashier. Initially responsible for operating the cash register, maintaining an accurate cash drawer and logging sales for inventory purposes. As my time with the company progressed so did my responsibilities and I was responsible for inventory management services and stock replenishment orders.
Education
High School -
Mathematics Lyceum of Khabarovsk City
Khabarovsk, RussiaB.S. - Accounting
Khabarovsk University of Economics and Law
Khabarovsk, RussiaB.S. - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Certified in CPR/AED
- Organizational skills
- Self motivation
- Customer service
- Teamwork and team leadership
- Creative problem solving
- Excel, Word, PowerPoint
SUMMARY OF STRENGTH
Multiple languages (Russian, English, Armenian)
Timeline
Certified Personal and Group Trainer
Fitness Ventures
07.2025 - Current
Restaurant Owner
Perfect Grind, LLC
01.2023 - 02.2024
Restaurant Owner
Amara Gelato, Amara Gelato LLC
06.2022 - 09.2024
Manager's Assistant
RCI Hospitality Holdings Inc.
05.2021 - 06.2022
Sales Representative
Edge Specialty Services
02.2020 - 04.2021
Business Development/Sales
IBEX Drilling Solutions
07.2017 - 03.2019
Pipeline Laborer
B&G Oilfield Services
05.2016 - 03.2017
Leasing Professional
Greystar Management Services
04.2015 - 03.2016
Waitress
Williston Brewing Company
06.2014 - 04.2015
Cashier
Newtown Smoke Shop
05.2013 - 10.2013
Sales Person/Sales Manager
Amedia Industry
07.2012 - 05.2014
B.S. - Accounting
Khabarovsk University of Economics and Law
B.S. - Business Administration
Western Governors University
High School -
Mathematics Lyceum of Khabarovsk City