Diana Schaffroth

• Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
• Verified accuracy of title documents for completeness and correctness.
• Assisted customers with questions about the titling process or fees associated with it.
• Coordinated with other departments to resolve issues related to titling process.
• Researched customer inquiries regarding title information.
• Processed applications for new titles, transfers and duplicate titles.
• Collected purchase funds and verified confirmed lienholder payoff before processing title.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Provided administrative support to management team including preparing reports and presentations.
• Assisted in recruiting, onboarding and training new employees.
• Developed and implemented office policies and procedures.
• Maintained filing system for records, correspondence and other documents.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Assisted in developing budgets for departmental expenses.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Provided training to new hires on office policies and procedures.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Interpreted and communicated work procedures and company policies to staff.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Administered payroll and maintained proper documentation of employee personnel.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.

• Independently self-assigned role; selection/marketing used vehicles.
• Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers, marked units.
• Prepared auction list for distribution, compiling ad text, photography and graphics for advertising.
• Accurately recorded all bidding activity during live auction.
• Collected and recorded cash and certified payments D, Prepared tax and title documents and submitted all transfer work to DMV.
• Liaised with motor vehicle authorities to solve issues of pending titles.

* Key Accomplishments*

Designed and published calendar of auction dates for mass mailing to over 1000 new prospective buyers.

• Maintained and organized storefront at all times by enforcing strict housekeeping standards across team
• Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team
• Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team
• Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction
• Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue

• Managed dealership front office, triaged all incoming calls and visitors
• Provided clerical support to business owner; aggregated and prepared all licensing applications, quarterly tax returns, purchase orders
• Processed auto title and insurance documents at sale closing.
• Ensured lienholder responsibility for trade-in vehicles or new purchases, odometer disclosure, VIN verification.
• Prepared repair orders for service department and advised customers with focus on retention and return.
• Processed accounts payable; including weekly payroll.
• Maintained website and sales data.

*Key Accomplishments*

Personally designed and implemented business plan for expansion into retail Jeep rentals resulting in 30% annual profit after launch.

• Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions
• Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms