Diana Schlaich
Riverdale,UT
Summary
Conscientious and detail-oriented hard worker with an excellent background in managing complex and high-volume clerical work. Seeking an entry level assistant/clerk position where my organizational skills and computer proficiency will be well utilized. I am a detailed-oriented and dependable worker successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. With experience in healthcare, the court system and law firm, I am skilled at coordinating busy offices and maintaining professionalism in stressful situations. I am ready to bring years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Mckay Dee Hospital
01.2024 - Current
- Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded
- Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
- Scans necessary paperwork and educates patient on financial assistance
- Thoughtfully directs patients on next steps and informs patients about delays and wait times
- Promptly schedules appointments utilizing provider templates and scheduling guidelines
- Proactively requests payments from patients on current and past medical services
- Receives and processes those payments following appropriate procedures for handling payments
- Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
Judicial Assistant
Second District Court
11.2023 - Current
- Assist court patrons, attorneys, agencies, and self-represented litigants in person, over the phone, via email, or during virtual court hearings
- Safeguard and track exhibits received during court hearings
- Process payments of fines, filing fees, and restitution payments
- Prepare and distribute minute entries, correspondence, and orders as directed by a Judge or Commissioner
- Process case filings submitted to the court
- These may be submitted electronically, by mail, or in person
- Schedule hearings and provide notice to parties and attorneys
- Facilitate both in-person and virtual hearings
- Maintain a clear recording of court hearings
- Assist the Judge or Commissioner in facilitating both in-person court hearings and virtual hearings
- Communicate with allied agencies regarding court processes
- Follow court rules and statutes
- Perform other duties as assigned.
Billing Resolution Specialist
The Advocates Law Firm
03.2021 - 11.2023
- Provide health insurance and auto insurance to medical providers to bill
- Provide case status updates to providers that contact us
- Schedule and coordinate medical expert report appointments for clients
- Resolve billing and collections issues.
PRS
University of Utah South Ogden Health Center
11.2019 - 03.2021
- Greets and directs patients to their correct destinations both in person and over the phone
- Anticipates the needs of the patients and guests then responds in an accurate and timely manner
- Schedule’s patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders
- Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy
- Obtains and documents missing information required for registration
- Verifies patient benefits and eligibility, when needed
- Collects all necessary co-pays, deductibles, and co-insurance, as needed
- Responds to questions regarding accounts status, payment arrangements, and concerns
- Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution
- Reconciles cash against daily charge and cash reports
- Monitor’s patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes
- Acts as a liaison between patients, guests, back-office staff and providers.
CNA
McKay Dee Hospital
06.2018 - 11.2019
- Observed physical and emotional changes; reported patient conditions to nurses
- Transferred patients from bed to chair, bed to commode, chair to commode, using Gait Belts, Hoyer Lifts, and Easy Stands as needed, ensuring patient safety and comfort
- Followed RN, PT, and OT instructions for range of motion activities for patients
- Helped residents with daily hygiene, including showering, oral and peri care, incontinence care, minimizing rashes, sores and soiling and blood sugar checks.
CNA
Ogden Regional Medical center
04.2016 - 06.2018
- Assisted residents with activities of daily living; ensured they were on time for all meals and activities
- Helped residents with daily hygiene, including showering, oral and peri care, incontinence care, minimizing rashes, sores, soiling and blood sugar checks.
Education
Business - Business Management/Administrative
Ogden Weber Technical College
05.2022
CNA -
Ogden Weber Technical College
01.2014
High School Diploma -
Capistrano Connections Academy
01.2014
Skills
- Time Management
- Customer Service
- Clerical
- Proficient with Microsoft Word, Excel, Outlook, PowerPoint, eClinicalWorks charting system, and EPIC
- Superior multitasking ability
- Sound skills in maintaining complete patient confidentiality
- Organization & Prioritization
- Patient Care
- Billing
- Well-versed in medical billing technology
- High abilities in maintaining professional and positive relationships
- Self-motivated professional
- Flexible & Adaptable
- Detail-oriented
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
- Decision-Making
- Data Entry
- Filing and data archiving
- Multi-line phone proficiency
- Legal administrative support
Timeline
Patient Service Representative
Mckay Dee Hospital
01.2024 - Current
Judicial Assistant
Second District Court
11.2023 - Current
Billing Resolution Specialist
The Advocates Law Firm
03.2021 - 11.2023
PRS
University of Utah South Ogden Health Center
11.2019 - 03.2021
CNA
McKay Dee Hospital
06.2018 - 11.2019
CNA
Ogden Regional Medical center
04.2016 - 06.2018
Business - Business Management/Administrative
Ogden Weber Technical College
CNA -
Ogden Weber Technical College
High School Diploma -
Capistrano Connections Academy