Summary
Work History
Education
Skills
Work Availability
Timeline
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Diana Scorpio

Johnston,RI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Support Specialist

AAA Northeast
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.

Customer Care Consultant

CVS
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Resolved complex customer issues, ensuring a positive and efficient experience.

Cashier

Target
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Bank Teller

Woodforest National Bank
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Lead Photographer

Mandy McDuff
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
  • Cultivated long-lasting relationships with clients through clear communication, professionalism, and attention to detail.
  • Managed a staff of 3 as owner of business

Education

Bachelor of Science - Criminal Justice

Roger Williams University
Bristol, RI
05.1987

Associate of Science -

Community College of Rhode Island
Lincoln, RI
05.1984

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Call center experience
  • Live chat support
  • Customer service excellence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Specialist

AAA Northeast

Customer Care Consultant

CVS

Cashier

Target

Bank Teller

Woodforest National Bank

Lead Photographer

Mandy McDuff

Bachelor of Science - Criminal Justice

Roger Williams University

Associate of Science -

Community College of Rhode Island

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