Diana Shepherd
Belle Isle,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Business Owner
Dee's Hair Art
02.2019 - Current
- Trained new employees on proper protocols and customer service standards.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Business Owner
Self-employeed
10.2016 - 02.2019
- Trained new employees on proper protocols and customer service standards.
- Prepared annual budgets with controls to prevent overages.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Educated customers on products to maximize benefits.
- Distributed business cards outside of salon to generate new business.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Used social media platforms to promote salon and services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Resolved guest complaints about service or style.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed loyal following of clients by providing high-quality services.
- Increased revenue through effective customer service and inventory management.
Salon Assistant/Hair Salon Receptionist
The Hair Studio
05.2015 - 10.2016
- Increased client satisfaction by providing excellent customer service.
- Created attractive displays to promote salon services and products.
- Studied advanced techniques to develop proficiency and better serve customers.
- Recommended products for clients based on individual needs.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
Education
Cosmetology Degree - Cosmetology
Indian River State College
Stuart, FL10.2016
Skills
- Sales Strategies
- Task Delegation
- New Business Development
- Strategic Decision-Making
- Articulate Communication
- Sales Development
- Attention to Detail
- Business Marketing
- Customer Relations
- Verbal and Written Communication
- Business Administration
- Bookkeeping
Timeline
Business Owner
Dee's Hair Art
02.2019 - Current
Business Owner
Self-employeed
10.2016 - 02.2019
Salon Assistant/Hair Salon Receptionist
The Hair Studio
05.2015 - 10.2016
Cosmetology Degree - Cosmetology
Indian River State College
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