Diana Silva
Fayetteville,North Carolina
Summary
Efficient Operations Clerk recognized for high productivity and ability to complete tasks swiftly and accurately. Skilled in data entry, record keeping, and inventory management, ensuring seamless operational flow. Possess strong problem-solving skills, adaptability, and teamwork capabilities that drive successful outcomes in fast-paced environments. Excel at communication and organizational skills, facilitating effective collaboration across departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Headquarters Operations Clerk
United States Army
Fayetteville, North Carolina
09.2024 - Current
- Computed, recorded and proofread data or reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Managed incoming calls from customers regarding product inquiries and complaints.
- Generated weekly reports summarizing production metrics such as shipment volume, costs.
- Performed data entry tasks for order processing, shipping and billing activities.
- Delivered messages and ran errands.
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
- Answered telephones, directed calls, and took messages.
- Assisted in developing standard operating procedures for operations team.
- Set and maintained office priorities to meet challenging deadlines with minimal available accommodations.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Oversaw all scheduling of appointments while managing calendar to help keep professionals organized and informed.
- Updated databases with new customer information or changes to existing accounts.
Cryptologic Linguist
United States Army
Fayetteville, NC
09.2019 - 09.2024
- Determined credibility, value and relevancy of information from various data sources to produce timely reports.
- Analyzed and evaluated many pieces of raw data contributing to multiple intelligence reports.
- Assisted in the development of intelligence reports using gathered data.
- Adhered to ethical codes protecting information confidentiality.
- Trained other translators or interpreters in specialized field terminologies.
- Performed analysis and derived information.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Provided exact and analyzed translations of foreign language communications.
- Identified patterns from various sources that could indicate imminent danger or threat.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Checked original sources or authors to confirm translations retained meaning and intent.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Partnered with other military personnel to develop strategies for countering adversary tactics.
- Evaluated existing methods of collecting intelligence data and recommended improvements as needed.
- Conducted cryptologic analysis to identify and report on potential threats.
- Conducted research into cultural norms and customs of target countries.
- Compiled background information on content and context of translations for intended audience.
- Proofread, edited and revised translated documents.
- Performed maintenance on cryptographic devices to ensure proper functioning.
- Maintained a detailed logbook of all activities performed during missions.
- Provided guidance and mentorship to junior linguists regarding operational techniques.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Operated secure communication systems to transmit classified messages and documents.
- Developed proficiency in multiple languages required for mission success.
- Interpreted foreign language conversations between adversaries.
- Conducted training to improve troops' abilities.
- Monitored radio frequencies for suspicious activity or transmissions from hostile forces.
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Assessed terrain, potential threats and identified target objectives for mission planning.
Restaurant Hostess
El Capataz
Laredo, TX
04.2017 - 05.2018
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Managed reservations, waitlists, and special requests for large parties.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Linguistics
Defense Language Institute
Monterey04-2021
High School Diploma -
John B. Alexander High School
Laredo05-2019
Skills
- Resource optimization
- Microsoft Office
- Operational excellence
- Filing systems
- Documentation processing
- Schedule management
- Multilingual
- Records verification
- Maintaining records
- Scheduling appointments
- Data compilation
- Collaboration
- Team building
- Conflict management
- Creativity
- Analysis
- Risk management
- Open-minded
- Calm under pressure
- Emotional intelligence
- Empathy
- Conceptual thinking
Affiliations
- Expanding my creativity through different outlets
- Going to the gym
- Fashion/ style
- Esthetics
- Psychology
Accomplishments
- I've received multiple Army Achievement Medals
- I've been recognized with multiple Army Commendation Medals
- Three year Good Conduct Medal
Certification
- Military driver's license
- Combat Life Saving certification
- Radio frequency certification
Languages
Persian
Limited
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Headquarters Operations Clerk
United States Army
09.2024 - Current
Cryptologic Linguist
United States Army
09.2019 - 09.2024
Restaurant Hostess
El Capataz
04.2017 - 05.2018
Linguistics
Defense Language Institute
High School Diploma -
John B. Alexander High School
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