Diana Silva
Frederick,MD
Summary
I am a highly organized and growth-oriented professional with a proven track record of precise instruction execution and thriving in fast-paced environments such as retail and customer service.
My core focus is on maximizing operational efficiency without sacrificing quality, consistently ensuring high customer satisfaction. I bring a quick-learning mindset and a commitment to perfection in every task I undertake.
Language Skills: Fluent in Spanish and intermediate English proficiency, facilitating effective communication with a diverse customer base.
I am seeking a position where my strong interpersonal skills and aptitude for operational excellence can drive team results and contribute to the organization's continued success.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
01.2024 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Assisted customers in locating products, enhancing overall shopping satisfaction.
- Managed inventory levels to ensure product availability for customers.
- Streamlined order fulfillment processes, improving operational efficiency within the store.
- Trained new team members on best practices for customer service and product knowledge.
- Collaborated with team members to optimize layout and merchandising strategies for increased sales.
- Analyzed customer purchasing patterns to inform stock selection and promotional efforts.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
Warehouse Stocker
Walmart
09.2023 - 01.2024
- Organized and stocked merchandise on shelves to maintain optimal product availability.
- Assisted in inventory management by accurately tracking stock levels and replenishing items as needed.
- Operated warehouse equipment, including pallet jacks and forklifts, to move products efficiently.
- Collaborated with team members to ensure timely execution of daily tasks and safety protocols.
- Conducted regular quality checks on products to ensure compliance with company standards.
- Maintained cleanliness and organization of the warehouse environment, enhancing operational efficiency.
- Adapted quickly to new processes and procedures to improve workflow within the stockroom.
Education
ESOL - English Language
Frederick Community College
Frederick, MDBachelor of Design - Product Design
UPOLI
Managua, Nicaragua02-2008
Skills
- Customer service
- Product selection
- Order fulfillment
- Team collaboration
- Time management
- Hardworking
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Active listening
- Excellent communication
- Organization and time management
- Networking
- Microsoft Word
- Data entry
- Organization
- Dependable and responsible
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Personal Shopper
Walmart
01.2024 - Current
Warehouse Stocker
Walmart
09.2023 - 01.2024
ESOL - English Language
Frederick Community College
Bachelor of Design - Product Design
UPOLI