Diana Silver
Director
Bushkill,PA
Summary
A reliable and driven team player with 20 years of management experience, possessing excellent operational management and team building. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with strong ability in managing and fostering an inclusive culture. Offering organizational and technical skills. Highly self-sufficient, proactive and punctual with team-oriented mentality.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Director, Residential Services
Arc/Morris County Chapter
Morris Plains, NJ
10.2012 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Guided and motivated staff to drive maximum performance.
- Recruited, hired, and trained employees on operations and performance expectations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Supported work-life balance to improve staff morale.
- Generated reports to review data and issue corrective actions for improvements.
- Assessed employee performance against established benchmarks or targets.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Program/Community Employment Supervisor
Center For Humanistic Change
Stanhope, NJ
04.2005 - 06.2013
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Responded to customer questions regarding products, prices and availability.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Treatment/Residential Technician
Center For Humanistic Change
Stanhope, NJ
06.1998 - 04.2005
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with client personal care needs to foster independence and well-being.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Improved resident and staff engagement through group activities.
- Adhered to strict confidentiality guidelines regarding client information.
- Collaborated closely with interdisciplinary teams on treatment planning initiatives.
- Monitored clients' progress, behaviors, and medical needs.
- Encouraged independent living skills such as meal preparation, budgeting, shopping.
- Participated in professional development opportunities such as workshops or seminars.
- Provided physical and emotional support to individuals with disabilities.
- Coordinated transportation services for appointments and activities.
- Maintained accurate records of daily interactions with clients according to agency policies and procedures.
- Administered medications according to physician instructions and agency protocols.
- Developed strategies for managing challenging behaviors in a safe manner.
- Established positive relationships with families of clients through regular communication.
- Provided assistance with personal hygiene tasks including bathing, dressing, grooming, toileting.
- Assisted in developing and implementing individualized service plans.
- Engaged clients in leisure activities to promote socialization skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Accompanied or transported clients to appointments, errands and social activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Monitored client's well-being, safety and comfort under physician direction.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Maintained detailed records of services performed on clients.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Education
High School Diploma -
Mt Olive High School
Flanders NJ06-1996
Some College (No Degree) - Nursing Education
Bloomfield College
Bloomfield, NJSome College (No Degree) - Nursing Education
County College of Morris
Randolph Township, NJSkills
- Staff Development
- Staff Management
- Operations Management
- Team Management
- Rules and Regulations
- Company Guidelines
- Program Management
- Personal Care Assistance
- Employee Work Scheduling
- Employee Supervision
- Employee Training Program
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Decision-Making
- Medicare Compliance
- Training and Mentoring
- Adaptability and Flexibility
- Nursing Operations Management
- Health Information Systems
- Quality Control
- Staff Scheduling
- Quality Assurance Controls
- Records Maintenance
- Medication Dispensing
Accomplishments
- 6/2021 Arc/Morris - Awarded Outstanding Service Excellence, Effective Management, and Leadership
Languages
English
Professional
French Creole
Professional
Certification
- Medication Administration and Distribution
- Overview of Developmental Disabilities
- Preventing Abuse and Neglect
- Positive Behavior Supports
- Therap/ Health Medical Record: GER, T-Log, Medical Records, Case Notes entries
- Behavioral Management
- Body Mechanics and Wheelchair Securement/Transfer and Support Techniques
- Defensive Driving
- Epinephrine Auto-injector
- Adult First Aid/CPR
- Grief and Loss: Supporting Adults with IDD to navigate their loss and journey
- Survival/Leadership/Personal Skill for Supervisors
- Managing Dysphagia
- NJCAT Reassessment Committee Leader
- Observation Training on RPM (Rapid Prompting Method)
- Rutgers/Boggs Center Training on: Building Competent Behavioral Support Teams, HCBS/Final Rule, Autism and Co-occuring Anxiety Disorders, Understanding and Interpreting Data
Timeline
Director, Residential Services
Arc/Morris County Chapter
10.2012 - Current
Program/Community Employment Supervisor
Center For Humanistic Change
04.2005 - 06.2013
Treatment/Residential Technician
Center For Humanistic Change
06.1998 - 04.2005
High School Diploma -
Mt Olive High School
Some College (No Degree) - Nursing Education
Bloomfield College
Some College (No Degree) - Nursing Education
County College of Morris
References
References available upon request.
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