Diana Simental
Mill Valley,CA
Summary
Reliable and experienced professional driver with over 10 years of safe driving experience in Marin County, offering strong organizational, customer service, and communication skills. Skilled in scheduling, route planning, and assisting residents and clients with professionalism and care. Known for a dependable work ethic, attention to detail, and commitment to safety and efficiency.
Overview
21
21
years of professional experience
Work History
Driver
MBK Senior Living
Novato, CA
11.2023 - Current
- Coordinate daily transportation services for 80+ residents, prioritizing medical appointments, personal errands, and community outings with sensitivity to individual needs.
- Deliver exceptional customer service by assisting residents with scheduling, mobility, and trip planning in a courteous and compassionate manner.
- Manage and prioritize ride requests through multiple systems, handling approximately 95% of all transportation requests with accuracy and professionalism.
- Collaborate with a three-person concierge team to finalize requests, ensure confirmations, and maintain accurate entries in the Outlook scheduling calendar.
- Communicate effectively with residents, caregivers, and staff to confirm details, resolve conflicts, and accommodate last-minute changes.
- Maintain detailed logs, coordinate vehicle maintenance, and ensure safe, comfortable transport for all passengers.
Air Quality Mapping Driver
Aclima, Inc
San Francisco, CA
09.2022 - 10.2023
- Full time driving
- Determine the most efficient paths to cover assigned territory
- Perform routine operational checks on the vehicle and Aclima system
- Assist remote team with troubleshooting while on the road
School Bus Driver
First Student
San Rafael, CA
08.2011 - 09.2022
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
- Operated specialized equipment including motorized ramps and lifts.
- Assisted disabled passengers in boarding and exiting bus.
- Obeyed traffic laws and follow established traffic and transportation procedures
- Maintained timely adherence to schedules and safety protocols.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Kept bus orderly with strong control over passenger behaviors.
- Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Communicated efficiently with dispatcher regarding any problems with route to ensure safety of passengers and timely arrivals
Data Entry Clerk
Driscoll's
Redwood City, CA
01.2011 - 08.2011
- Entered data into spreadsheets, documents and databases, maintaining 95% accuracy rate.
- Obtained scanned records and uploaded into company databases.
Cashier
Dollar Tree
South San Francisco, CA
12.2009 - 12.2010
- Operated cash register, collected payments and provided accurate change.
- Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
- Processed many transactions per day with exceptional accuracy.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Resolved issues with cash registers, card scanners and printers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Team Member
Dominos's Pizza
San Francisco, CA
03.2005 - 09.2007
- Greeted customers, answered questions and recommended specials, and desserts to increase profits.
- Assisted kitchen staff when needed.
- Answered phone inquiries to record takeout and delivery orders and respond to service questions.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
Some College (No Degree) - Medical Administrative Assistant
Cañada College And ROP
Daly City, CA05.2008
High School Diploma -
John O'Connell High School
San Francisco, CA06.2006
Skills
- Elderly & Special Needs Passenger Care
- Customer Service & Resident Relations
- Compassionate Communication
- Problem Resolution
- Team Collaboration
- Scheduling & Coordination
- Safety-focused
- Clean DMV record
- Defensive Driving
- Great attitude
- Customer Service
- Basic math
- Collaboration
- Merchandise restocking
- Credit and cash transactions
- Cash management
- Customer assistance
- Filing and data archiving
- Critical thinker
- Time management
- Oral and written communication
- Administrative skills
- Listening skills
- Email and telephone decorum
- Cash handling
- Time management
- Critical Thinking
- Data Entry
- Basic Vehicle Safety
- Leadership Development
- Certification Training
- Relationship building
- Problem Resolution
- People Skills
- Reliable & Trustworthy
- Computer Skills
- Friendly, Positive Attitude
- Planning & Organizing
- Active Listening
Languages
Spanish
Professional
Timeline
Driver
MBK Senior Living
11.2023 - Current
Air Quality Mapping Driver
Aclima, Inc
09.2022 - 10.2023
School Bus Driver
First Student
08.2011 - 09.2022
Data Entry Clerk
Driscoll's
01.2011 - 08.2011
Cashier
Dollar Tree
12.2009 - 12.2010
Team Member
Dominos's Pizza
03.2005 - 09.2007
Some College (No Degree) - Medical Administrative Assistant
Cañada College And ROP
High School Diploma -
John O'Connell High School