Diana Smith
Senior Partner Technical Advisor
Franklinton,NC
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
3
3
Certification
Work History
Senior PTA
Microsoft
01.2000 - Current
- Lead three teams (115 Engineers) in India, Canada and Federal team in Redmond in support of Microsoft MDE Solution.
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
- Was working on Senior Leadership Technical Program here at Microsoft.
- Data Handling Champ here at Microsoft.
- Performed case reviews and un-satisfied customer reports to better understand insights to make action plans to help effectively improve on our Customer satisfaction.
- Generated reports to track performance and analyze trends.
- Ensured clear communication between stakeholders by translating complex technical concepts into easily digestible terms
- Served as primary point of contact for triaging technical issues.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked with Product Group to help improve product and discuss bugs and workarounds for Microsoft Customers.
- Led process improvement initiatives that resulted in significant cost savings without sacrificing quality or performance standards.
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
- Resolved escalated customer concerns promptly, maintaining a positive company image and fostering continued business relationships.
- Championed best practices in documentation, leading to an increase in team efficiency and consistency across projects.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Established strong relationships with clients, ensuring their satisfaction with delivered services and cultivating long-term partnerships.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Researched and identified solutions to technical problems.
- Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
- Mentored junior staff members, fostering a supportive environment for professional growth and development.
- Installed and configured operating systems and applications.
Network & Computer Technician
University At Buffalo
01.1992 - 12.1999
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Configured systems according to prescribed software and hardware frameworks.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Maintained office PCs, networks and mobile devices.
- Linked computers to network and peripheral equipment.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Computer Operator
Chicago Rawhide
09.1986 - 07.1990
- Generated reports covering details about data, system operation and error monitoring.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Optimized system performance through routine maintenance, including software updates, hardware upgrades, and backups.
- Trained new employees on company-specific systems operations procedures, contributing to a smoother onboarding process and improved overall team performance.
- Cross-checked data backups to verify integrity and consistency of duplication measures and storage protocols.
- Adhered to data transmission laws and regulatory guidelines when sending and storing sensitive internal and customer data.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
Specialist
US Army
07.1983 - 09.1986
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow army associates on existing and new training programs.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Created and updated records and files to maintain document compliance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Responsible for all outlying health clinic computer systems.
- Traveled to various sites to help fix computer issues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Education
Bachelor of Science - Computer Science
Judson College, Elgin, IL
Elgin Illinois01.1992
Associate of Science - Business
Elgin Community College
Elgin, IL06.1990
Skills
- Cross-Functional Communication
- Training and mentoring
- Cybersecurity knowledge
- Technology background
- Customer Support
- IT Infrastructure
- Unified Communications Integration
- Tech-Savvy
- Customer Service
- Technical Troubleshooting
- Documentation Development
- Friendly and Patient
- Problem-Solving
- Reliability
- Self Motivation
- Time Management
- Employee Computer Support
- Professionalism
- Written Communication
- Security Certification
- Customer Communication and Empathy
- Team Collaboration
- Adaptability and Flexibility
- Collaborative Team Player
- Professional Demeanor
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
Certification
PMP
CISSP
AZ900
Timeline
Senior PTA
Microsoft
01.2000 - Current
Network & Computer Technician
University At Buffalo
01.1992 - 12.1999
Computer Operator
Chicago Rawhide
09.1986 - 07.1990
Specialist
US Army
07.1983 - 09.1986
Bachelor of Science - Computer Science
Judson College, Elgin, IL
Associate of Science - Business
Elgin Community College