Diana Smith

Developing and adjudicating the most complex, non-routine disability cases. Acts as the lead on fraud issues in specific claims and post entitlement cases. Lead role in technical training and mentoring other employees. Provides technical expertise on the most effective use of software/systems to process specific complex claims and post entitlement actions. Performs quality reviews as set forth by the administration. Serves as a liaison with employers, payee organizations, and other state/local entities to resolve complex cases or to explain agency policy. Studies program operations, new legislation, automated systems, management initiatives and operation of interacting programs and organizations to develop new and modified operating instructions and training materials. Ensures that the integrity of programs administered by SSA is maintained and protected. Functions as a technical resource to support and coordinate new, highly sensitive workloads and processes or programmatic pilots on an ad hoc or planned basis. Acts as a 2nd pin authorizer for benefit and entitlement actions.

Additional responsibilities include being a cashier for the office, a key holder to the office and officer in charge should management be out on training or on an as needed basis.

Conducts interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for disability benefits. Resolves discrepancies, clarifies issues, and makes final decisions for initial and post entitlement benefits and payments. Adjudicates and authorizes entitlements or denials. Maintains a post entitlement case load for ongoing eligibility.