Summary
Overview
Work History
Education
Skills
Timeline
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Diana Smith

Rialto, California, United States,California

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Onboarding Specialist

Yaamava Resort And Casino
08.2022 - Current
  • Enhanced employee engagement by designing and implementing comprehensive onboarding programs.
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.
  • Improved retention rates by establishing strong relationships with new hires during their onboarding period.
  • Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
  • Optimized orientation schedules to minimize downtime for new hires, maximizing their early contributions to the organization''s success.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Facilitated open lines of communication between new hires and their supervisors, fostering a positive and inclusive work environment from day one.

Lead Baker

Yaamava Resort And Casino
04.2019 - 08.2022
  • Enhanced customer satisfaction by providing high-quality baked goods and exceptional service.
  • Streamlined production processes for increased efficiency and consistency in product quality.
  • Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
  • Led a team of bakers, fostering a positive work environment through clear communication and support.
  • Implemented improved sanitation practices, maintaining a clean and safe workspace at all times.
  • Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
  • Maximized productivity by effectively delegating tasks among team members based on their strengths.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Assisted in planning and running promotional events and campaigns.

Baker

San Manuel Band Of Mission Indians
05.2016 - 03.2019
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Minimized operational costs through careful usage of resources while maintaining product quality.
  • Facilitated communication among team members to ensure smooth operations during peak hours.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.

Education

Bachelor of Science - Restaurant And Culinary Management

Art Institute of San Bernardino
San Bernardino, CA
12.2016

Skills

  • Performance Tracking
  • Policy understanding
  • Software Knowledge
  • Business Correspondence Writing
  • New Hire Onboarding
  • Administration
  • Microsoft Office Suite
  • Planning and Organization
  • Basic programming knowledge
  • Deadline Oriented Mindset
  • Continuous Learning Attitude
  • Research

Timeline

Onboarding Specialist

Yaamava Resort And Casino
08.2022 - Current

Lead Baker

Yaamava Resort And Casino
04.2019 - 08.2022

Baker

San Manuel Band Of Mission Indians
05.2016 - 03.2019

Bachelor of Science - Restaurant And Culinary Management

Art Institute of San Bernardino

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Diana Smith