Energetic and polished professional with 15 years of experience managing a fast-paced, high-volume restaurant. Efficiently coordinates work activities to meet multiple challenging demands. Possesses superior organizational and follow-up skills with a keen attention to detail. History of hiring, developing, and motivating first-rate staff. Demonstrates outstanding team leadership and customer service skills. Proven track record of integrity and accountability at the managerial level. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Diana Smith
Lafayette,IN
Summary
Overview
10
years of professional experience
1
Certification
Work History
Maid It
Small Business Owner
Job overview
- Conducted market research to identify new business opportunities and understand the needs of potential clients
- Developed and implemented business strategies tailored for different market segments
- Managed financial aspects, including budgeting, payroll, and financial statements
- Hired, trained, and supervised cleaning staff to ensure high-quality customer service delivery
- Established and maintained relationships with clients to ensure customer satisfaction and retention through excellent communication skills
- Oversaw daily operations, including scheduling and assigning cleaning tasks to staff, demonstrating strong management experience
- Ensured compliance with health and safety regulations to protect employees and clients
- Marketed the business through various channels to attract new customers
- Handled customer inquiries, complaints, and feedback professionally and promptly, enhancing customer service skills
- Continuously improved business processes to increase efficiency and profitability
- Negotiated contracts with vendors to secure favorable pricing terms and maintain cost efficiency
- Created and executed social media campaigns that increased brand awareness by 75%, showcasing effective business development
- Conducted market research to identify target audience preferences, trends, and demands
St Johns Lum Food Pantry
Operations Director
06.2018 - 06.2019
Job overview
- Managed food pantry operations within the program operational guidelines and with the guidance of the Board of Directors, ensuring compliance and enhancing service delivery through effective oversight and project management
- Coordinated all volunteer efforts, including volunteer job descriptions and duties, training, scheduling, and regular communication with volunteers, resulting in a 30% increase in volunteer retention, showcasing strong leadership and communication skills
- Managed the physical space, including required maintenance, ensuring a clean and welcoming environment for clients, demonstrating strong project management and logistical skills
- Understood requirements for and maintained TEFAP compliance with partner organizations, contributing to successful audits and process improvement
- Handled incoming manager communications (email, voicemail) and responded directly or delegated tasks to volunteers efficiently, showcasing effective communication skills and customer service
- Managed outward communication about the food pantry and food security issues through various channels, enhancing customer service and community outreach
- Coordinated with the Board of Directors by attending monthly Board meetings, including agenda development, drafting and circulating program updates, and following up on action needed
- Developed and submitted required reports/documents and responded to requests for information, as requested by TEFAP Guidelines
- Collaborated/ coordinated with other organizations both public and private, including logistics outreach to area farmers to maintain excellent partnerships and collaborative efforts
- Broadened our client base through programs designed to reduce stigma, meet people where they are at, and help to make healthy food accessible and seem less intimidating
- Worked with the Board to develop a long-term plan for the Food Pantry Distribution, focusing on continuous improvement and strategic planning
Food-Finders Food Bank
Food Pantry Manager
05.2017 - 06.2018
Job overview
- Coordinated with other departments to ensure all food groups were available to over 500 families with food insecurities, demonstrating strong customer service and communication skills
- Ensured all food was within expiration date, supervising 20+ volunteers across food bank operations with effective leadership and management experience
- Facilitated efficient and appropriate distribution of food to clients, achieving a 30% increase in timely deliveries through effective communication and organization
- Provided ongoing training and maintained food bank facilities to ensure cleanliness and adherence to standards, emphasizing a strong work ethic
- Ensured necessary documentation and reporting was completed accurately and on time, showcasing time management and organizational skills
- Met and exceeded pantry guidelines and regulations with a focus on customer satisfaction, resulting in a 15% improvement during audits
- Responded to the special needs presented by clients, including walk-ins and conflicts, while effectively communicating with a diverse clientele
Subway
Store Manager
03.2011 - 04.2015
Job overview
- Opened and closed the store, conducted daily cash deposits, implemented our Daily Shift plan in a timely manner, recruited staff, and managed profit & loss statements
- Implemented processes to maintain good labor/sales percentages during shifts, ensuring food quality and safety while cultivating customer service and troubleshooting equipment malfunctions
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of 20 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Implemented customer service initiatives that improved overall satisfaction ratings by 35%
- Utilized Aloha POS for efficient management of sales transactions
- Monitored store performance for profit & loss management
KFC Corporation
Assistant Manager
09.2009 - 06.2011
Job overview
- Maintained goals/labor/sales percentages while managing a high volume fast food restaurant
- Opened and closed store efficiently
- Developed team members through leadership courses and training, enhancing their communication skills and customer service expertise
- Followed all food quality guidelines and cash handling procedures
- Demonstrated leadership and took responsibility for occurrences on my shift
- Planned daily shift schedules for team members and ensured effective store operations
- Passed 6 CFF (Cleanliness, Friendliness Food Quality) Audits on my shift
- Successfully trained 4 managers who became successful in their roles
- Maintained accurate inventory counts for food and paper consistently using inventory control best practices
Education
High School Diploma Or Ged
University Overview
Ivy Tech Community CollegeIndianapolis, IN
Some College from Liberal Arts And Sciences Liberal Arts
02.2012
University Overview
Skills
- Management Experience
- Leadership
- Customer Service
- Recruiting
- Distribution
- Serving
- Hospitality
- Events management
- Fast Food
- Hospitality management
- Communication skills
- Restaurant management
- Supervising Experience
- Aloha POS
- Restaurant Server
- Time Management
- Restaurant experience
- Management
- Social media management
- Retail management
- Inventory Control
- Store management
- Profit & loss
- Sales
- Jenkins Retail sales
- Waiter
- Cash register
- Waitress
- Scheduling
- Computer literacy
- Profit and loss statements
- MIG welding
- Payroll
- Hostess
- Inventory
Certification
- Welding, MIG Welding
- TABC, food handler certificate
- ServSafe, Liquor Licenses
Willing To Relocate
Willing To Relocate
- Fort Wayne, IN
- Bloomington, IN
Personal Information
Personal Information
- Authorized To Work: US
- Title: Owner
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Timeline
Operations Director
St Johns Lum Food Pantry
06.2018 - 06.2019
Food Pantry Manager
Food-Finders Food Bank
05.2017 - 06.2018
Store Manager
Subway
03.2011 - 04.2015
Assistant Manager
KFC Corporation
09.2009 - 06.2011
Small Business Owner
Maid It
High School Diploma Or Ged
Ivy Tech Community College
Some College from Liberal Arts And Sciences Liberal Arts
Similar Profiles
Erin ScudderErin Scudder
House Cleaner at Molly MaidHouse Cleaner at Molly Maid
Katrina BradleyKatrina Bradley
Housekeeper at Maid in Katy/Merry MaidsHousekeeper at Maid in Katy/Merry Maids
Mike MergenMike Mergen
Machine Operator at Country MaidMachine Operator at Country Maid
Reagan KlineReagan Kline
Life Enrichment Assistant at Wesley Manor Retirement CommunityLife Enrichment Assistant at Wesley Manor Retirement Community
Monica ValdezMonica Valdez
Recruiter at Morales Group StaffingRecruiter at Morales Group Staffing