Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diana Smith

Hampton,VA

Summary

Dynamic Workforce Management Specialist with the United States Air Force, skilled in demand forecasting and project management. Proven ability to enhance operational efficiency and drive strategic initiatives. Adept at data processing and employee onboarding, while fostering strong relationships with stakeholders. Committed to achieving excellence in service delivery and program oversight.

Overview

6
6
years of professional experience

Work History

Workforce Management Specialist

United States Air Force
Fort Eustis, Virginia
12.2022 - Current
  • Integrates and synchronizes Operations Flight work force for demand maintenance service. Directly evaluates calls received and or service requests, interacts with facility Managers and base customers to analyze and validate service request requirements. Also provide management oversight to Operations Flight PM program. Reports PM completion and any associated strategic- level reports metrics that describe health of PM program to senior leadership. I'm responsible for receiving and processing all Civil Engineering work requirements and CE Enterprise IT data associated with operations management, warranty program management and investment planning. Pre- screens requests using the Work Request Working Group (WRWG) process to accomplish necessary requirement scoping and coordination.
    Manages and Executes Facility Manager program, while developing training and maintains data in support of the installation Facility Manager program. Also Support the unit Control Center during exercise and real-world situations.
    Serve as first line of contact to external customers via telephone or in person; refer customers to appropriate staff and/or provide a variety of general information regarding City functions and services; and explain department operating policies and procedures.

Human Resources Specialist

United States Navy
Norfolk, Virginia
05.2021 - 12.2022

Maintain Officer and enlisted military pay account for personnel assigned to military installation
Expert level knowledge to interpret, develop, and apply Joint, Naval Component manpower and personnel policies in order to ensure unit combat mission readiness. Advise managers about appropriate disciplinary or other corrective techniques responsive to a range of conduct and performance problems.
Explain rules and procedures to employees and management to help them understand rights and obligations while maintaining and encouraging objectivity in situations that may be charged with emotion and involve assumptions.
Conduct extensive probing and analysis to identify obscure or underlying causes of misconduct or poor performance while focusing managers and supervisors on all the processes of performance management.
Advise managers about appropriate disciplinary or other corrective techniques that are responsive to a range of conduct and performance problems.
Conduct studies to develop management interests and respond to union interests at the bargaining table.
Represent management in unfair labor practice and representation hearings before the Federal Labor Relations Authority and in impasse proceedings before the Federal Services Impasses Panel.
Communicate agency-wide labor relations policies and procedures to management and staff of the local organization or organizational segments serviced and relates existing precedents to the specific issue in justifying managements views.
Master level skills in oral and written communication and ability to coordinate with all levels of command to ensure accomplishment of personnel, manpower and special security program objectives.
Monitor, coordinate and track all on-going and projected personnel actions and continuously apprises management of status
Assist senior HR Specialists by assisting with, planning, coordinating and evaluating the HQ SETAF-AF civilian personnel program, related procedures and business processes
Collect and compile data necessary to prepares reports and special projects as required for the Chief, CPD.
Analyze in-coming work and conduct pre-processing reviews. Apply knowledge of personnel actions processing to ensure correct nature of action coding, identification of proper appointing authorities, identification of correct legal authority code(s), position type, adherence to veteran preference laws, and general pay setting rules including selection of appropriate pay rate determinant and all action-specific remarks are present on the Request for Personnel Action (RPA), are applied to all routine actions.

Supervisor: Naomi Simpson (757-445-4861)

Human Resource Personnel Clerk

Coastal Management Solutions
Virginia Beach, Virginia
07.2019 - 05.2021

Maintain Officer and enlisted military pay account for personnel assigned to
supported commands and activities per pertinent directives.
Prepare transactions by utilizing current Personnel/Pay input system to report
pay actions as required by pertinent directives, Unauthorized Absence and
Court/Non Judicial Punishment actions must be accompanied by the original
NAVPERS 1070/606 and NAVPERS 1070/607.
Verify member’s pay when requested by proper authority
Process regular and special payrolls. Prepare appropriate NSIPS transactions for
Navy Reservists on ADSW Under 30 days. AT and ADT per DJMS PTG.
Process military family members travel per diem advances.
Process advance payments of pay and allowances to military personnel during
mobilization or recall of active duty.
Process miscellaneous public vouchers.

Supervisor: Kari Vannatter (757-366-9444)

Education

Bachelor of Science - Management

Johnson & Wales University
Providence, RI
05-2014

Skills

  • Demand forecasting and workforce analytics
  • Project management and operations management
  • Data processing and employee onboarding

Accomplishments

Air Force Bolt Award September 2024

Timeline

Workforce Management Specialist

United States Air Force
12.2022 - Current

Human Resources Specialist

United States Navy
05.2021 - 12.2022

Human Resource Personnel Clerk

Coastal Management Solutions
07.2019 - 05.2021

Bachelor of Science - Management

Johnson & Wales University