Diana Smith
Las Vegas
Summary
Professional hospitality worker prepared to maintain high standards of cleanliness and guest comfort. Experienced in ensuring rooms and guest areas are spotless and welcoming, enhancing overall guest experience. Known for strong team collaboration and adaptability to meet evolving requirements. Skilled in cleaning procedures and customer service, valued for reliability and thoroughness.
Overview
29
29
years of professional experience
Work History
Cashier
Thomas & Mack Cox Pavilion
09.1996 - Current
- Processed cash and credit transactions efficiently at point of sale.
- Collaborated with team members to improve service speed during peak hours.
- Trained new staff on cashier procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Guest Room Attendant
United Brotherhood Of Carpenters
09.2013 - 10.2025
- Maintained cleanliness and sanitation standards in guest rooms to enhance customer satisfaction.
- Inspected rooms for maintenance needs, ensuring prompt reporting to management for repairs.
- Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
- Trained new staff on safety protocols and cleaning procedures to maintain high operational standards.
- Assisted in implementing eco-friendly cleaning practices, contributing to sustainability initiatives within the organization.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to confirm adherence to department standards.
- Reported damages, disturbances and shortcomings to supervisor.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Ferriday High School
Ferriday, LA06.1980
Skills
- Customer service
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Professionalism and courtesy
- Point-of-sale systems
- Housekeeping
- Safety procedures
- Work prioritization
- Guest relations
- Trash waste and removal
- Laundry expertise
- Front desk communications
- Teamwork
- Mentoring and training
- Room preparation
- Room inspection
- Chemicals disposal
Timeline
Guest Room Attendant
United Brotherhood Of Carpenters
09.2013 - 10.2025
Cashier
Thomas & Mack Cox Pavilion
09.1996 - Current
High School Diploma -
Ferriday High School