Diana Snell
Odessa,FL
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
10.2023 - Current
- New Store Opening
- Used various methods to source candidates for brand new store and retained all 24 original employee's hired for New Store Opening
- Screened, hired, onboarded, and oversaw all training of new employees
- Navigated a period of high workload, efficiently balancing multiple tasks and successfully meeting all deadlines to ensure a smooth store opening
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Starbucks
08.2019 - 10.2023
- Create thoughtful and thorough approach to fill any operational or standard gaps in the store
- Assess store performance through a lens of curiosity and continuous improvement
- Building plans for attracting, sourcing, and hiring candidates for current and future store needs
- Optimizing product purchase and placement to ensure the correct quantity is on-hand to grow sales and minimize waste
- Communicating and planning to achieve established goals with space to adapt for the unexpected
- Work alongside Store Manager peers to support, motivate, teach, coach and problem solve to achieve results
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage a team of 26 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
General Manager
Einstein Brothers Bagels
10.2014 - 07.2019
- Managed budget implementations, employee reviews, training, and schedules
- Maintained high standards of food quality by reviewing shipments, oversaw preparation and monitored food safety
- Set clear expectations and created positive working environment for employees.
- Trained Staff on proper procedures as well as safety regulations and productivity strategies
- Developed and implemented strategies to increase sales and profitability.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
East Lake High School
Tarpon Springs, FL05.2006
Skills
- Maintained low employee turnover
- Goals and performance
- Leadership & Coaching
- Interpersonal Communication
- Multitasking and Organization
- Customer Service
- Strategic thinker
- Relationship building and management
- Operational Efficiency
- Problem Solving
- Team Building and Leadership
Accomplishments
FY23 Q3
Store Manager Quarterly Excellence Award
Timeline
Store Manager
Starbucks
10.2023 - Current
Store Manager
Starbucks
08.2019 - 10.2023
General Manager
Einstein Brothers Bagels
10.2014 - 07.2019
High School Diploma -
East Lake High School
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