Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Solis

Houston

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Passenger Agent

Swissport International
11.2024 - Current
  • Verify customers’ documentation and issue boarding passes
  • Assist with online or self-service check in
  • Addressing customer inquires and resolving complaints
  • Operating jetways and computer systems
  • Provides information on flight delays or gate changes to customers

Receptionist

Brazos Valley Community Program
05.2023 - 10.2024
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly service
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered the phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.

School Registrar

Northwest Educational Center
01.2021 - 05.2023
  • Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
  • Cultivated engaged student population with successful orientation programs.
  • Coordinated and supervised academic advising activities.
  • Improved policies and procedures to maximize student safety and campus security.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Receptionist

St. Mary Magdalene Church
02.2013 - 01.2023
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered the phone promptly and directed incoming calls to the correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

GED - undefined

North Harris Community College
Houston, Texas
04.1994

Skills

  • Clerical Support
  • Microsoft Word, Excel, Outlook
  • Greeting Visitors
  • Office Procedures
  • Communication
  • Customer service management

Timeline

Passenger Agent

Swissport International
11.2024 - Current

Receptionist

Brazos Valley Community Program
05.2023 - 10.2024

School Registrar

Northwest Educational Center
01.2021 - 05.2023

Receptionist

St. Mary Magdalene Church
02.2013 - 01.2023

GED - undefined

North Harris Community College

Similar Profiles

CREATE PROFILE