Diana Soloviova
Vancouver,WA
Summary
Personable, friendly and solution-oriented with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation. Dedicated to customer loyalty and satisfaction. Strong work ethic. adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
3
3
years of professional experience
Work History
Administrator
Premier Palace Hotel
Kyiv (Ukraine)
12.2022 - 01.2024
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
- Resolved escalated customer complaints professionally and efficiently.
- Performed administrative tasks such as updating databases or preparing documents.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Quality control of room cleaning, condition and availability of rooms.
Coordinator
Let's do it Ukraine (Volunteer organization)
Chernivtsi (Ukraine)
06.2022 - 12.2022
- Coordinated and organization the movement of humanitarian aid for refugees.
- Finding and preparing housing for refugees: cleaning, general repairs.
- Coordination of cargo and preparation of teams for loading.
- Search and purchase of equipment for shelters.
- Cooking food for victims and refugees.
Hotel Housekeeper
Kharkiv Palace
Kharkiv (Ukraine)
10.2020 - 02.2022
- Room cleaning and checking configuration upon departure and arrival of the guest.
- Filling the minibar.
- Cleaning corridors and office spaces.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replenished amenities in all guest rooms according to established standards.
Education
Bachelor of Science - Biology
V.N. Karazin Kharkiv National University
Kharkiv (Ukraine)05-2023
High School Diploma -
High School №5
Energodar (Ukraine)05-2019
Skills
- Telephone Etiquette
- Schedule mastery Process optimization
- Adaptive team player Conflict mediation
- Microsoft Office proficiency
- Reservation Management
- High-energy attitude
- Courteous demeanor
- Complaint resolution Customer relations
Timeline
Administrator
Premier Palace Hotel
12.2022 - 01.2024
Coordinator
Let's do it Ukraine (Volunteer organization)
06.2022 - 12.2022
Hotel Housekeeper
Kharkiv Palace
10.2020 - 02.2022
Bachelor of Science - Biology
V.N. Karazin Kharkiv National University
High School Diploma -
High School №5
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