Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Sop-Poz

W.P.B

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Pet Supermarket
06.2023 - Current
  • Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
  • Ensure the company values, brand standards, and operational excellence are sustained and accurately represented within the store.
  • Responsible for inventory management, ordering dry and livestock while adhering to budgets.
  • Responsible for scheduling, merchandising, interviewing candidates as needed, ensuring company sales and performance goals are met, and resolving any customer complaints.

Shift Manager

Pet Supermarket
09.2021 - 06.2023
  • Prioritize, assign, and delegate daily goals, tasks, and assignments to the associate team.
  • Distribute information to associate teams accordingly and in time.
  • Ensures any required actions are completed, whether it's maintaining store and brand standards, operational, and animal well-being.
  • Planning of community events and partnering with various rescue agencies.
  • Partners with the Store Manager to ensure physical inventories are accurate.

Sales Associate

Pet Supermarket
08.2018 - 09.2021
  • Providing friendly customer service. Includes welcoming and thanking each customer in a timely manner.
  • Clean pet enclosures and ensure all animals have appropriate food, water, accessories.
  • Assisting customers quickly and positively with product selection and answering any questions they may have.
  • Restocking of merchandise on the shelves and fixtures.
  • Maintaining the store's cleanliness.

Education

High School Diploma -

Forest Hill Community High School
W.P.B, FL
06.2018

Skills

  • Customer service expertise
  • Customer service and engagement
  • Problem-solving
  • Strategic merchandising
  • Shift scheduling
  • Team building and leadership
  • Budgeting and cost control
  • Teamwork and collaboration
  • Sales tracking
  • Work Planning and Prioritization

Languages

English
Spanish

Timeline

Assistant Store Manager

Pet Supermarket
06.2023 - Current

Shift Manager

Pet Supermarket
09.2021 - 06.2023

Sales Associate

Pet Supermarket
08.2018 - 09.2021

High School Diploma -

Forest Hill Community High School

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