Diana Soria
San Diego,CA
Summary
Dynamic Store Manager with a proven track record at Guess, Inc., excelling in team leadership and customer service. Enhanced sales performance through effective training and inventory management, achieving significant improvements in stock availability and shrink results improvement 3 years in a row. Skilled in problem-solving and operations management, fostering a motivated workforce to drive business success.
Overview
20
20
years of professional experience
Work History
Store Manager
Guess, Inc
06.2019 - Current
- Developed and implemented staff training programs to enhance team performance and customer service skills improving store turn over.
- Led team meetings to foster and open communication, set goals, created a culture and motivate staff to achieve sales targets.
- Executed visual merchandising strategies to create appealing store layouts and enhance customer experience.
- Optimized inventory management processes to reduce shrinkage and improve stock availability 3 years in a row.
- Streamlined store operations by implementing efficient procedures for daily tasks and responsibilities.
- Coached team members on sales techniques to improve individual and online sales, becoming #1 in the district.
Merchandise Execution Manager
Home Depot
01.2011 - 08.2015
- Executed merchandise planning strategies to optimize product placement and enhance customer engagement.
- Coordinated inventory management initiatives to minimize excess stock and improve turnover rates.
- Led team meetings to align on promotional execution strategies and share best practices for visual merchandising.
- Implemented process improvements for inventory audits, increasing accuracy in stock reporting.
- Collaborated with suppliers to ensure timely deliveries and maintain optimal stock levels.
- Performed regular assessments of merchandise displays to ensure compliance with visual standards.
- Trained new hires on company policies, procedures, and best practices in merchandise execution.
- Prioritized workload based on business objectives, ensuring efficient use of resources during peak times or limited staffing situations.
Merchandising Human Resource Manager
Home Depot
09.2008 - 12.2010
- Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Plumbing Sales Associate
Home Depot
04.2008 - 09.2008
- Conducted routine store maintenance tasks such as cleaning, organizing shelves, and conducting inventory checks, ensuring optimal presentation of products at all times.
- Effectively communicated promotions and new product releases to customers via email newsletters or social media channels, driving increased interest in store offerings.
- Maintained up-to-date knowledge on industry trends and competitor activity, informing sales strategies and keeping store offerings relevant.
- Streamlined inventory management by maintaining accurate records of stock levels and placing timely orders for restocking.
Human Resources Manager
Home Depot
01.2006 - 04.2008
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Education
No Degree - Early Childhood Education And Care
SDSU
San Diego, Ca01-2003
Associate of Science - Human Resources Management
Southwestern College
Chula Vista, CA06-2002
Associate of Applied Science - Administration of Justice
Southwestern College
Chula Vista, CA01-2000
Skills
- Customer service
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Recruitment and hiring
- Employee training
- Operations management
- Loss prevention and procedures
- Problem-solving
- Financial operations management
Accomplishments
- Took a low volume store to $1M sales year for 2023
- Most improved shrink results for the district in 2022
- #1 inventory shrink results for the district 2023
- #1 in store online orders 4 years in a row
Languages
Spanish
Professional Working
Timeline
Store Manager
Guess, Inc
06.2019 - Current
Merchandise Execution Manager
Home Depot
01.2011 - 08.2015
Merchandising Human Resource Manager
Home Depot
09.2008 - 12.2010
Plumbing Sales Associate
Home Depot
04.2008 - 09.2008
Human Resources Manager
Home Depot
01.2006 - 04.2008
No Degree - Early Childhood Education And Care
SDSU
Associate of Science - Human Resources Management
Southwestern College
Associate of Applied Science - Administration of Justice
Southwestern College