DIANA SOTO
Bronx,NY
Summary
Customer service-oriented professional with a proven track record in patient care, facility maintenance, and effective communication. Seeking a position as a department assistance to leverage strong organizational and interpersonal skills, ensuring excellent service and support for patients and staff.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Escort
Memorial Sloan Kettering Hospital
02.2023 - Current
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Cleaned, sanitized and moved hospital equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Service Aide
Jacobi Medical Center
09.2007 - 11.2019
- Perform and document routine inspection and maintenance activities throughout facility
- Assured restrooms cleanliness, trash pick-up and disposal
- Responsible for the cleanliness of patient’s room and for the safe and sanitary handling of food, equipment and supplies
- Assist in the disposal of linens, bed washing/sterilization and terminal cleaning of effected areas
- Sanitize patient rooms, lounge, hallways, and bathroom area
- Adhere to HIPPA laws and guidelines while working in proximity of patients and management team
- Assembles prepared food on trays for patients according to menu cards or special diet lists.
Education
General Equivalency Diploma -
Westside Residence
Bronx, NY06.2001
Skills
- Communication: Oral and Written
- Bilingual Spanish fluency
- Excellent Customer Service Relations
- Complete Projects/Daily Tasks as assigned by Management
- Team Leadership, Organized, Detailed, Resourceful
- Effective Problem Solving
- Patient confidentiality
- Data Entry
- Paperwork Processing
- Professional telephone demeanor
- Customer Service
Certification
Certificate in Phlebotomy, ABC School, Bronx, NY, 08/2007
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Escort
Memorial Sloan Kettering Hospital
02.2023 - Current
Service Aide
Jacobi Medical Center
09.2007 - 11.2019
General Equivalency Diploma -
Westside Residence