Diana Soto
Sacramento,CA
Summary
Accomplished Program Manager at Sacramento Chinese Community Service Center, adept in program development and stakeholder engagement. Enhanced service offerings through strategic partnerships and staff training. Proven track record in compliance management and program evaluation, fostering high customer satisfaction. Recognized for effective communication and leadership, driving successful project outcomes.
Overview
4
4
years of professional experience
Work History
Program Manager
Sacramento Chinese Community Service Center
Sacramento, CA
06.2021 - Current
- Developed partnerships with local organizations to enhance service offerings.
- Facilitated training sessions for staff and volunteers on program best practices.
- Evaluated program effectiveness through participant feedback and surveys.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in developing training materials for new hires involved in the program activities.
- Prioritized tasks and managed teams throughout multiple projects.
- Communicate regularly with the Coordinator on all issues related to the effective operation of the program, and assure that programming is in full compliance with all Center and school district policies and procedures, as well as federal, state, local, and accreditation regulations, requirements, and/or criteria.
Preschool Sunday School Teacher
Fathers House Elk Grove
Elk Grove , CA
03.2025 - Current
- Fostered a nurturing environment to support emotional development.
- Organized arts and crafts activities to enhance creativity.
- Communicated with parents about child progress and classroom activities.
- Implemented age-appropriate educational games to encourage learning through play.
- Maintained classroom organization and ensured safety standards were met.
- Collaborated with fellow teachers to create a cohesive curriculum.
- Participate in continuing education courses related to preschool ministry development.
- Encourage participation in classroom activities through positive reinforcement.
- Organize and lead activities designed to promote spiritual, social, physical, and intellectual growth in children.
Education
Bachelor of Arts - Sociology Minor in Counseling
Sacramento State
Sacramento, CA06-2023
Skills
- Program development
- Staff training
- Stakeholder engagement
- Program evaluation
- Compliance management
- Customer relationship management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Preschool Sunday School Teacher
Fathers House Elk Grove
03.2025 - Current
Program Manager
Sacramento Chinese Community Service Center
06.2021 - Current
Bachelor of Arts - Sociology Minor in Counseling
Sacramento State