Diana Steeves

Provided expertise in RV resort planning and operations.

• Managed daily operations, ensuring exceptional guest experiences and adherence to quality standards.
• Developed and implemented staff training programs to enhance service delivery and operational efficiency.
• Coordinated maintenance schedules for facilities, optimizing resource allocation and minimizing downtime.
• Oversaw financial management, including budgeting, forecasting, and expense tracking for optimal profitability.
• Enhanced marketing strategies through social media engagement, boosting resort visibility and attracting new guests.
• Cultivated relationships with local vendors to streamline supply chain processes and improve service offerings.
• Led team meetings to communicate goals, provide feedback, and foster a collaborative work environment.
• Analyzed customer feedback to identify areas for improvement, driving initiatives that increased guest satisfaction ratings.
• Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
• Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
• Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
• Monitored performance metrics regularly, identifying areas for improvement in operational efficiency and guest satisfaction levels.
• Recruited trained, and mentored staff members to maintain a high standard of service quality.
• Conducted market research to identify emerging trends and adapt the resort''s offerings accordingly.
• Streamlined resort operations for increased efficiency and improved guest experiences.
• Developed marketing strategies to attract new clientele and boost overall occupancy rates.
• Maintained strong relationships with key stakeholders, including government officials and local community leaders, ensuring a positive working environment for all parties involved in resort operations.
• Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.

• Assisted in daily operations to ensure seamless guest experiences and efficient service delivery.
• Coordinated staff schedules to optimize workforce efficiency and enhance customer service quality.
• Implemented training programs for new team members, fostering a culture of learning and development.
• Monitored guest feedback and addressed concerns promptly to improve satisfaction ratings.
• Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
• Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Increased customer service ratings through personable service.