Overview
Work History
Timeline
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Diana Stevens

Diana Stevens

Auburn,NY

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Walmart
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Head Cashier

Lowes Home Improvment
08.2023 - 07.2025
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.

Shift Leader

Walgreens
11.2015 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Timeline

Head Cashier

Lowes Home Improvment
08.2023 - 07.2025

Shift Leader

Walgreens
11.2015 - 06.2022

Customer Service Representative

Walmart

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Diana Stevens