Diana Sturgeon

Customer Service Manager

Essential Active Body & Sole

Dayton, Ohio

01.2008 - Current

Maintained filing system for records, correspondence and other documents.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Responded to customer inquiries via phone or email in a professional manner.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Conducted research projects related to new product development or marketing initiatives.
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Prepared bank deposits and recorded cash receipts.
Processed accounts receivable invoices, payments, and refunds.
Performed daily data entry tasks related to accounts payable and receivable activities.
Reviewed customer account information for accuracy and completeness.
Processed accounts payable and receivable transactions.
Entered deposits, credit card charges and sales entries to facilitate cash management.
Received and recorded cash, checks and transfers.
Matched orders with invoices and recorded required information.
Prepared and processed invoices, bills, and payments timely.
Provided accurate information about products, prices and services.
Processed credit card transactions quickly and securely.
Handled customer complaints in a professional manner.
Developed promotional strategies to increase sales volume.
Answered incoming telephone calls to provide store, products and services information.
Developed trusting relationships with customers by making personal connections.