Summary
Overview
Work History
Education
Skills
Timeline
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DIANA SWAYZE

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

27
27
years of professional experience

Work History

Office Manager/IT Supervisor/Retention Manger

Briscnet
07.2020 - Current
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Improved customer retention by developing and implementing targeted strategies for various client segments.
  • Increased customer loyalty through the establishment of a comprehensive rewards program.
  • Enhanced overall customer experience by closely monitoring satisfaction metrics and initiating proactive measures to address concerns.
  • Streamlined communication processes, fostering stronger relationships between clients and account management teams.
  • Developed and executed targeted marketing campaigns to re-engage lapsed customers, resulting in increased revenue generation.
  • Collaborated with sales teams to identify at-risk clients and implement retention strategies accordingly.
  • Established feedback loops with customers, enabling timely identification of potential issues and swift corrective actions when necessary.
  • Led training sessions for staff on best practices in customer service, contributing significantly to an improved company-wide focus on client satisfaction.
  • Spearheaded the development of a comprehensive knowledge base for internal use, allowing team members to provide more efficient support to clients.
  • Negotiated contract renewals with strategic accounts, solidifying long-term partnerships with key clients while maximizing revenue opportunities.
  • Closely monitored competitor activities to stay current on industry trends and incorporate best practices into ongoing retention strategy adjustments if needed.
  • Regularly reviewed and updated retention policies to ensure alignment with company objectives and evolving market conditions.
  • Enhanced network efficiency by implementing system upgrades and monitoring performance.
  • Streamlined IT processes through the development of comprehensive documentation and procedural guidelines.
  • Reduced downtime and increased productivity by providing timely technical support to staff members.
  • Improved team collaboration with the implementation of advanced communication tools and platforms.
  • Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
  • Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
  • Developed comprehensive training programs for new hires, ensuring a smooth onboarding experience into the IT department.
  • Led disaster recovery planning efforts, creating contingency plans to minimize risks associated with potential system failures or breaches.
  • Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Oversaw IT department operations and training.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Coordinated technical training and personal development classes for staff members.
  • Guided organizational technology strategy and roadmaps.
  • Updated customers and senior leaders on progress and roadblocks.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Communicated regularly with customers concerning data exchange and technology integration.

Sales Manager/Bookkeeper

Murray Realty
09.2019 - 07.2020
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Administrative Assistant/ Marketing

Optical Cable Corporation
01.2017 - 09.2019
  • Helping all departments with any duties needed which includes banking, taking care of travel plans, ordering for trade shows, and covering switchboard for the entire company which includes Dallas and Asheville
  • I also help with organizing filing, mail, shipping, research, and delivering packages/mail to all departments
  • Certifying companies in copper/fiber training
  • Also certifying companies under warranties for our products
  • Working closely with outside sales managers and regional managers
  • Assisting project managers and marketing managers with details to catalogs
  • Managed day-to-day operations of the marketing department
  • Performed administrative duties such as filing, faxing, scheduling, placing orders, and switchboard Greeted visitors, clients, and customers, directed phone calls, and set up appointments Served as point of contact for MDIS and warranty certifications
  • Maintained the reception area Maintained warranty and certification certificate records Assisted in answering customer and contractor questions Reviewed, sorted, and distributed incoming mail
  • Streamlined administrative processes for improved efficiency and productivity in the marketing department.
  • Enhanced marketing campaigns by efficiently organizing and scheduling promotional events.
  • Supported successful product launches with thorough market research and analysis.
  • Facilitated seamless communication between marketing team members, ensuring timely project completion.
  • Organized impactful trade shows and exhibitions, establishing valuable connections within the industry.
  • Assisted in budget management to ensure optimal allocation of resources for marketing initiatives.
  • Handled customer inquiries professionally, contributing to enhanced client satisfaction levels.
  • Provided logistical support for sales presentations, aiding in closing deals with potential clients.
  • Tracked campaign performance metrics, identifying areas for improvement and optimization opportunities.
  • Managed inventory of promotional items, ensuring appropriate stock levels for upcoming events or campaigns.
  • Liaised with cross-functional teams on integrated marketing efforts, promoting clear communication and unified strategies across departments.

Property Manager

Roanoke Rental Homes, LLC
08.2017 - 11.2018
  • Process potential lease applications, which includes background/credit checks, rental verifications, employment verifications Follow up with prospects and current residents on any information they may need Creating deposits, scanning payments for Roanoke Rental Homes, LLC Hiring certified contractors for installs (Plumbing, Hvac, and Electricians) Maintaining and assessing maintenance calls and turnovers Marketing for RRH on social media outlets, real estate websites, creating flyers, creating and fostering relationships with businesses to allow us to market our company Handling all court proceedings for non-payment including unlawful detainer, WRIT's Staying in contact with owners/investors through conference calls, meetings Proficient in Microsoft Word, Spreadsheets, Propertyware, ShowMojo Renewals for current residents.

Marketing Director/Leasing Consultant

HHHunt
05.2014 - 08.2017
  • Process potential lease applications, which includes background/credit checks, rental verifications, employment verifications Follow up with prospects and current residents regarding various issues Complete Market Surveys & CMA'S- Bi-weekly, monthly and quarterly Assist with marketing for sister communities Train marketing directors for sister communities Attend community Chamber meetings and maintain an active membership status with Roanoke and Salem Chamber of Commerce Coordinate volunteer events for staff and community through various local organizations and events, including Virginia Western Community College, Roanoke and Salem Chamber golf tournament, Relay for Life, and Salem Red Sox sponsorship Achieved HHHunt's Leasing Consultant of the Year 2015 Trained with AMSI, YARDI, YIELD STAR, RENT CAFÉ, POP CARD, Excel, Word, Microsoft publisher, and audits Volunteer with Carilion, Children's Miracle Network, Big Brothers & Big Sisters, Ronald McDonald House.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
  • Spearheaded market research initiatives to identify trends and opportunities for growth.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Established partnerships with key industry influencers to amplify brand reach and credibility.
  • Improved lead generation through targeted email marketing campaigns and data-driven analytics.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Directed trade show participation, maximizing exposure for company products and services.
  • Streamlined internal processes to improve efficiency within the marketing department.
  • Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
  • Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.

Manager, Sole II

Soul Shoe Salon
08.2010 - 09.2015
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Manager

Bath & Body Works
08.1997 - 09.2010

Education

Bachelor's of Science in Business Management -

University Of Phoenix
03.2025

Bachelor's Degree in Leadership and Management -

Liberty University
01.2016

Associate Degree in Business Management -

Virginia Western Community College
01.1999

Skills

  • Data Entry
  • Operations Management
  • Workforce Management
  • Supply Management
  • Staff hiring
  • Team Supervision
  • Compliance Monitoring
  • Staff Management
  • Employee Supervision
  • Policy Development
  • Office Management

Timeline

Office Manager/IT Supervisor/Retention Manger

Briscnet
07.2020 - Current

Sales Manager/Bookkeeper

Murray Realty
09.2019 - 07.2020

Property Manager

Roanoke Rental Homes, LLC
08.2017 - 11.2018

Administrative Assistant/ Marketing

Optical Cable Corporation
01.2017 - 09.2019

Marketing Director/Leasing Consultant

HHHunt
05.2014 - 08.2017

Manager, Sole II

Soul Shoe Salon
08.2010 - 09.2015

Manager

Bath & Body Works
08.1997 - 09.2010

Bachelor's of Science in Business Management -

University Of Phoenix

Bachelor's Degree in Leadership and Management -

Liberty University

Associate Degree in Business Management -

Virginia Western Community College

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DIANA SWAYZE