Diana Tackett
Pontotoc,MS
Summary
Accomplished and detail-oriented healthcare professional with extensive experience in clinical operations, phlebotomy, and medical office management. Certified Phlebotomy Technician and Certified Medical Manager, recognized for exceptional capability in multitasking within fast-paced environments while maintaining precision, efficiency, and patient safety. Highly dependable and reliable, with a proven track record of fostering team productivity, ensuring compliance with healthcare standards, and delivering superior patient care. Committed to upholding the highest standards of professionalism and operational excellence in all aspects of clinical practice.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
East Main Family Medical Clinic
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Analyzed laboratory findings to check accuracy of results.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Ensured timely reporting of critical results to healthcare providers, allowing for swift interventions in life-threatening situations.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Upheld regulatory compliance by adhering to all relevant laws, guidelines, policies, and procedures related to medical laboratory practice.
- Trained and oriented new medical technologists to perform and interpret tests.
- Input medical tests and clinical results data into computer using Software for storage and retrieval.
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
- Played key role in laboratory accreditation process, ensuring compliance with all regulatory requirements.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant
North Mississippi, Medical Center
06.2018 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Manager
Chuck E Cheese
2013 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
College Prep -
South Pontotoc
Pontotoc GED -
Itawamba Community College
Belden, MSSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Certification
Phlebotomy
Timeline
Assistant Manager
East Main Family Medical Clinic
07.2022 - Current
Medical Assistant
North Mississippi, Medical Center
06.2018 - 05.2020
College Prep -
South Pontotoc
Manager
Chuck E Cheese
2013 - 05.2018
GED -
Itawamba Community College
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