Diana Tallada
Tacoma,WA
Summary
Results-driven customer service representative bringing progressive background in fast paced environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
23
23
years of professional experience
Work History
Delivery Driver
Amazon
06.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Social Media Marketer
Modere
11.2022 - Current
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Created and distributed monthly newsletters to stay in touch with followers.
- Researched current trends and best practices to develop innovative and impactful campaigns.
Independent Distributor
Beachbody
10.2014 - 12.2023
- Drove team revenue totals by bringing in top sales numbers.
- Achieved agreed upon sales targets and outcomes within schedule.
- Stayed abreast of industry changes and trends, identifying and pursuing new business opportunities.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Exceeded established sales goals and increased client retention.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Bank Teller /Customer Service Representative
Bank Of America
10.2012 - 09.2014
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Gene Juarez Salons & Spas
06.2001 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed over 50 customer calls per day
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ08.2013
Skills
- High-Performance Standards
- Client Needs Assessment
- Service Quality
- Customer Relationship Management
- Effective Customer Communication
- Efficient Sales Transactions
- Persuasive Sales Techniques
- Communications Strategies
- Pleasant and Personable
Timeline
Delivery Driver
Amazon
06.2023 - Current
Social Media Marketer
Modere
11.2022 - Current
Independent Distributor
Beachbody
10.2014 - 12.2023
Bank Teller /Customer Service Representative
Bank Of America
10.2012 - 09.2014
Customer Service Representative
Gene Juarez Salons & Spas
06.2001 - 08.2012
Associate of Arts - Business Administration
University of Phoenix