Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Diana Tapia

St Petersburg,FL

Summary

Driven by a results-focused approach, I excelled at Red Robin, enhancing customer satisfaction and reducing discrepancies through effective problem-solving and team leadership. My ability to multitask and organize, coupled with a positive attitude, significantly improved service delivery and operational efficiency, showcasing my dedication to achieving and surpassing business goals.

Overview

11
11
years of professional experience

Work History

Service Manager

Red Robin
05.2023 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Assisted recruiting, interviewing, hiring and onboarding of new employees to maintain adequate staffing levels
  • Analyzed service reports to identify areas of improvement.
  • Complete regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Scheduled staff shifts to ensure proper cover during peak hours without exceeding labor budgets

Assistant Manager

Red Robin
06.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Bartender

Red Robin
09.2013 - 04.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Associate Of General Studies - General Studies

Virginia Commonwealth University
Richmond, VA
01.2002

Skills

  • Positive Attitude
  • Multitasking and Organization
  • Problem-Solving
  • Team Leadership
  • Reliable and Responsible

Timeline

Service Manager

Red Robin
05.2023 - Current

Assistant Manager

Red Robin
06.2022 - 04.2023

Bartender

Red Robin
09.2013 - 04.2022

Associate Of General Studies - General Studies

Virginia Commonwealth University

Similar Profiles

CREATE PROFILE
Diana Tapia